Sr Technical Writer

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Senior Technical Writer for Business Intelligence will play a crucial role in developing and overseeing the communication infrastructure for the Business Intelligence (BI) department, ensuring clear and effective communication within the Business Intelligence (BI) department and across the organization. This role involves crafting comprehensive release notes, change notifications, and updates for the BI website, as well as maintaining Standard Operating Procedures (SOPs) and managing distribution lists. This position will collaborate closely with BI teams to understand technical concepts and translate them into user-friendly documentation. They will uphold consistent standards of clarity, accuracy, and accessibility in all communication efforts, contributing to the efficient operation of BI processes and the organization as a whole. This senior position involves independently managing projects and building comprehensive communication frameworks to support BI initiatives.

Essential Job Functions

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Communication Framework Development: Develop and oversee the communication infrastructure for the BI department, ensuring effective dissemination of information through various channels.

Technical Documentation: Independently create and maintain comprehensive release notes, change notifications, and updates for the BI software and systems, ensuring accuracy, clarity, and relevance

Website Maintenance: Update and manage content on the TEDI BI website, including announcements, alerts, user guides, and FAQs, to reflect the latest developments and enhancements.

Standard Operating Procedures (SOPs): Develop and maintain SOPs for BI processes and workflows, collaborating with subject matter experts to ensure accuracy and compliance.

Distribution Lists Management: Oversee and maintain distribution lists, ensuring the appropriate stakeholders receive relevant communications promptly.

Advanced Collaboration: Work closely with BI teams, engineers, and other departments to gather information and translate complex technical concepts into user-friendly documentation

Quality Assurance: Conduct regular reviews and audits of documentation to maintain accuracy, consistency, and adherence to organizational standards and guidelines

Training Support: Develop training materials and user guides to support internal and client users in understanding BI tools and processes.

Miscellaneous Communication Efforts: Handle ad-hoc communication tasks as assigned, such as preparing presentations, drafting emails, or assisting with other documentation needs within the BI department.

Continuous Improvement: Stay updated on industry best practices, tools, and technologies related to technical writing and communication, suggesting improvements to existing processes and documentation standards.

Cross-Functional Collaboration: Work closely with other departments, such as IT, Product Management, and Operations, to ensure alignment and consistency in communication efforts related to BI initiatives.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

5 to 7 Years

Bachelors Degree or Equivalent Experience

• Proven working experience in technical writing
• Working knowledge of Microsoft Office (all products)
• Demonstrated skill in written communication including spelling, grammar, and punctuation
• Experience writing for healthcare application is highly preferred, but not necessary
• Ability to work and communicate with team in an online collaboration platform
• Ability to follow style guides
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work independently as well as cooperatively and collaboratively as part of a team
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• This role pays between $84,000-126,000 based on experience

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble