Sr. Technical Writer (Temporary Contractor)

About us

Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.

About This Role

We are seeking a highly skilled, fast-moving Technical Writer to join our team for a 13-week period. This role is critical in scaling our customer experience operations by building, organizing, and optimizing product and service documentation across multiple channels. You’ll lead a documentation sprint to complete technical documentation for all products, overhaul our knowledge base design and structure, implement governance best practices, and deliver content for in-app Pendo guides and internal integration documentation.

What You Will Be Doing

• Draft, edit, and finalize technical documentation across our full product suite
• Translate complex workflows and functionality into clear, user-friendly content
• Partner with Product, Engineering, and Support teams to ensure accuracy and completeness
• Audit, restructure, and redesign the knowledge base (look, feel, and format)
• Implement intuitive content categorization and tagging for scalability
• Collaborate with CX and Support to align content with ticket deflection and adoption goals
• Create and propose a scalable documentation governance plan
• Recommend workflows for review, updates, publishing, and ownership
• Advise on tooling or platform optimizations to support long-term content quality
• Write targeted, concise content for in-app guides and onboarding walkthroughs
• Collaborate with product and design to match tone, visuals, and ideal timing
• Align guide messaging with feature adoption, admin training, and workflow education
• Update and organize internal documentation such as integration guides and system workflows

Skills & Qualifications

• 3+ years of technical writing experience, preferably in a SaaS environment
• Exceptional writing, editing, and organizational skills
• Ability to understand and explain complex technical concepts with simplicity
• Energy and urgency to meet a critical 13-week delivery window, with a proven ability to thrive in fast-paced environments, prioritize effectively, and hit aggressive timelines
• Experienced with content management systems and knowledge base platforms, including Confluence, SharePoint, Pendo, and similar tools
• A strong sense of ownership and ability to drive projects from start to finish
• A sharp eye for user experience in documentation layout and structure
• Cross-functional collaboration skills to get the right answers from the right people quickly
• A mindset for scalability, thinking ahead so content stays usable and sustainable

Our Company Values We Hope You Showcase

• Unwavering Customer Obsession

• See it, Solve it, Get it Done

• Build, Adapt, Win

What Kenect Offers!

Health, Dental, Vision, Life & Disability Insurance

• Your birthday is a paid day off

• Onsite gym

• Breakroom full of snacks and drinks

• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Legal Disclosure

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.