Jobs at Kenect

Responds to customer inquiries across email, phone, and chat; coordinates and tracks support requests; provides basic troubleshooting and product guidance; documents interactions and resolutions; follows up on outstanding issues; escalates concerns appropriately; maintains support documentation; identifies recurring trends; and collaborates with Customer Success, Support, Sales, and other internal teams.

Manage mid-market accounts to drive adoption, retention, and expansion. Own renewals, monitor usage, deliver trainings and executive business reviews, identify upsell opportunities, and resolve customer issues to maximize account value.

As an Account Executive, you will drive sales, conduct web presentations, understand customer needs, and exceed sales targets to contribute to growth.

As an Upsell Account Executive, you'll drive revenue growth by identifying upsell opportunities, maintaining client relationships, leading demos, and collaborating with teams to ensure customer satisfaction.

Manage a pooled book of 5,000+ accounts handling reactive requests via Jira, drive renewals and reduce churn using Planhat, conduct business reviews and trainings, partner with Technical Support, and leverage AI tools to personalize outreach and scale impact.

Own daily order-to-cash operations: process and apply cash receipts, manage collections and disputes, reconcile AR subledger to GL, monitor payment platforms, publish AR reporting and provide cash receipt forecasts. Coordinate with Sales, Customer Success, and partners to resolve payment blockers, maintain systems integrity between Salesforce and Intacct, and drive process improvements and documentation.

As a Tier I Customer Support Specialist, you'll assist customers with technical issues via email, phone, and text, ensuring prompt support and troubleshooting.

Proactively engage customers at risk of cancellation to meet monthly MRR/ARR retention quotas. Manage a large pipeline of cancellation requests, make outbound calls, diagnose churn drivers, propose tailored solutions, and use CRM to record outcomes. Collaborate cross-functionally to escalate feedback, follow save-playbooks, and report churn reasons and revenue impact while improving retention processes.

Create and produce multi-format content (video, blogs, case studies, one-pagers) for dealership audiences, integrate generative AI into workflows, interview customers, manage freelance creative partners, and collaborate with Demand Gen, Product, and Sales to fill content gaps and drive conversions.

Generate sales opportunities via outbound prospecting and follow-up, qualify leads from events and cold outreach, align Kenect solutions with prospect needs, schedule demos with sales, and work toward career advancement goals in a fast-paced, on-site environment.