Jobs at Kenect

Manage a portfolio of mid-market SaaS customers, driving product adoption, retention, renewals, expansions, upsells, and cross-sales. Conduct training sessions, cadence calls, and executive business reviews; monitor usage and proactively address adoption issues. Resolve customer inquiries, communicate product value and updates, and develop strong knowledge of customer business challenges and objectives.

Guide customers through technical account setup, integrations, configuration, and 10DLC compliance. Conduct virtual setup meetings, monitor activation progress, troubleshoot issues, resolve escalations, recommend solutions, communicate proactively, collaborate across teams, and document activities to ensure customers are successfully activated for long-term use.

Manage strategic enterprise customer relationships across renewals, product adoption, account expansion, upsells, and cross-sales. Monitor usage, resolve issues, conduct training sessions, lead recurring customer calls and executive business reviews, and demonstrate product ROI. The role requires managing a large client portfolio, improving retention, identifying growth opportunities, and meeting retention and upsell quotas in a SaaS environment.

Build and maintain ELT pipelines from Salesforce, Outreach, Nooks, and other systems into BigQuery. Develop dbt models, monitor Airflow orchestration, troubleshoot failures, document data structures, and translate business reporting needs into reliable models for Power BI. The role also supports AI agent data infrastructure on Modal and uses Git-based workflows, CI, peer review, and AI coding assistants.

Leads Kenect’s B2B content marketing strategy, including SEO, AEO, website messaging, thought leadership, sales enablement, product positioning, and competitive content. Owns organic acquisition and content programs while measuring impact on demand, sales support, and pipeline. Partners with Marketing, Product, Sales, and digital teams to translate complex product capabilities into clear customer value and strengthen Kenect’s visibility across search engines and AI-powered discovery.

Owns B2B demand generation and OEM partner marketing, including integrated campaigns, lifecycle nurture, webinars, account-based marketing, co-marketing, funnel reporting, and pipeline forecasting. Partners with Sales, Business Development, Paid Media, and Content to generate and convert marketing-sourced pipeline, improve lead quality, strengthen partnerships, and drive net-new revenue.

Drive revenue expansion within an existing SaaS customer base by identifying upsell opportunities, understanding customer needs, and selling upgrades, add-ons, and expanded contracts. Responsibilities include account relationship management, product demonstrations, pricing and negotiations, cross-functional collaboration, pipeline tracking, revenue forecasting, and meeting upsell quotas.

Generate sales opportunities via outbound prospecting and follow-up, qualify leads from events and cold outreach, align Kenect solutions with prospect needs, schedule demos with sales, and work toward career advancement goals in a fast-paced, on-site environment.

As an Account Executive, you will drive sales, conduct web presentations, understand customer needs, and exceed sales targets to contribute to growth.