Japan Technical Assistance Center (JTAC) Responsibilities:
Provide Support for partners and end customers via telephone, e-mail, and web
Ability to manage a high work volume with time bound constraints
Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
Provide Tier 2/3 technical expertise in resolving service provider, data center, and wireless product issues
Ensures escalations and handoffs are efficient by documenting cases clearly and completely
Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
Develop subject matter expertise and train/mentor others
Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem
JTAC Requirements:
Excellent troubleshooting skills
Business and conversational level English and Japanese ability
Strong communication skills in both English and Japanese
JLPT N1 or equivalent experience and ability
Self-motivated, energetic and positive approach to solving problems
Organization and time management skills - must be able to handle multiple issues in an organized manner
Strong troubleshooting skills of networking protocols such as OSPF, BGP, MPLS, etc.
OpenStack and/or Kubernetes experience are a plus
CCNA, CCNP, and/or CCIE certification are a plus
Working Hours & Environment:
Monday through Friday, 9AM to 6PM
60 Minutes for lunch takeable at any time
Remote-office hybrid, minimum 2 days a week in office.
Skills Required
- Excellent troubleshooting skills
- Ability to manage a high work volume with time bound constraints
- Business and conversational level English and Japanese ability
- Strong communication skills in both English and Japanese
- JLPT N1 or equivalent Japanese ability
- Self-motivated, energetic and positive approach to solving problems
- Organization and time management skills; handle multiple issues
- Strong troubleshooting skills of networking protocols such as OSPF, BGP, MPLS
- OpenStack experience
- Kubernetes experience
- CCNA, CCNP, and/or CCIE certification
Extreme Networks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Extreme Networks and has not been reviewed or approved by Extreme Networks.
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Flexible Benefits — Flexible work options and time‑off policies are emphasized through a 'Flex First' model with remote/hybrid choices and flexible or unlimited PTO. Wellness programs, volunteer time, and family leave round out a broad, adaptable package.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, vision, mental health, and HSA eligibility. U.S. high‑deductible plans include a company HSA contribution, strengthening the financial value of coverage.
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Equity Value & Accessibility — Equity participation is accessible via RSUs and an ESPP that enables discounted stock purchases. Variable pay and equity components can materially lift total compensation when business performance is strong.
Extreme Networks Insights
What We Do
Extreme Networks, Inc. (EXTR) is a leader in cloud networking focused on delivering services that connect devices, applications, and people in new ways. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
