Sr. Technical Solutions Engineer - Platform (Support)

Posted 2 Months Ago
Be an Early Applicant
Tokyo, JPN
In-Office
Senior level
Big Data • Machine Learning • Software • Analytics • Big Data Analytics
The Role
Provide technical support for the Databricks Platform, troubleshooting complex customer issues, advising on architecture and performance, supporting third-party integrations, and coordinating with engineering and escalation teams. Create documentation, advocate for customers, develop cloud and Databricks expertise, and participate in on-call rotations.
Summary Generated by Built In

CSQ127R187
Location: Tokyo, Japan

As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions.

The Impact You Will Have

  • Troubleshoot and resolve complex customer issues related to Databricks platform
  • Provide best practices support for custom-built solutions developed by Databricks customers
  • Deliver suggestions for improving performance in customer-specific environments
  • Assist with issues around third-party integrations with Databricks environment
  • Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
  • Participate in the creation and maintenance of company documentation and knowledge articles
  • Be a true proponent of customer advocacy
  • Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
  • Participate in weekend and weekday on call rotation

What We Look For

  • 4+ years experience designing, building, testing, and maintaining Python/Java/Scala based applications. Expert level knowledge in python is desired .
  • Strong experience with SQL-based database is required.
  • Linux/Unix administration skills.
  • Hands-on experience with AWS, Azure or GCP.
  • Experience with "Distributed Big Data Computing" environment.
  • Technical degree or the equivalent experience.
  • Written and spoken proficiency in both Japanese and English 

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Skills Required

  • 4+ years designing, building, testing, and maintaining applications using Python, Java, or Scala
  • Expert-level Python knowledge
  • Strong experience with SQL-based databases
  • Linux/Unix administration skills
  • Hands-on experience with AWS, Azure, or GCP
  • Experience with distributed big data computing environments
  • Technical degree or equivalent experience
  • Written and spoken proficiency in Japanese and English

Databricks Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Databricks and has not been reviewed or approved by Databricks.

  • Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision for employees and dependents, plus dedicated mental-health resources and an EAP. Wellness and gym reimbursements further support wellbeing.
  • Equity Value & Accessibility — Equity grants (RSUs/stock options) are highlighted as a major part of compensation and are often viewed as attractive. Occasional tender-offer liquidity and performance bonuses reinforce total rewards.
  • Parental & Family Support — Paid parental leave, fertility benefits, and subsidized backup dependent care are emphasized. Family medical leave and caregiver support also feature in the package.

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The Company
HQ: San Francisco, CA
2,200 Employees
Year Founded: 2013

What We Do

As the leader in Unified Data Analytics, Databricks helps organizations make all their data ready for analytics, empower data science and data-driven decisions across the organization, and rapidly adopt machine learning to outpace the competition. By providing data teams with the ability to process massive amounts of data in the Cloud and power AI with that data, Databricks helps organizations innovate faster and tackle challenges like treating chronic disease through faster drug discovery, improving energy efficiency, and protecting financial markets.

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