Sr. Technical Recruiter

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded 2024 Great Place to Work Certification in the US, India, and the Philippines!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for a Sr. Technical Recruiter with direct experience and knowledge in technical/coding, as well as strong recruiting skills to help scale the Engineering team and serve as mentor to the local recruiting team.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

What You'll Be Doing: 

• Manage the entire life cycle of the recruiting processes from internal approval processes, to candidate management, to interview process, feedback and on-boarding of new hires by ensuring best interview and candidate experience.
• Partner with senior leadership, and their team of hiring managers / interviewers, HR team, to define and deliver hiring commitments for all departments, particularly Engineering departments.
• Communicate progress to hiring managers and recruiting colleagues on the status of candidates and articulate plans to adjust activity where necessary.
• Take a proactive approach to identifying and anticipating roadblocks and finding solutions.
• Determine applicant technical qualifications by interviewing applicants, analyzing responses, verifying references.
• Actively contribute to promoting our employer brand via social media, events, etc.
• Identify and engage unique and/or passive candidates through creative sourcing techniques.
• Evaluate applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.
• Improve organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; and emphasizing benefits and perks.
• Avoid legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures, and conducting training.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Discover training needs and provide coaching

Please note that the duties may vary depending on department size, organizational structure and/or geographic location. Other duties will be assigned as required. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

Who You Are: 

• A degree in Computer Science or Engineering
• Understanding of the technology stack, including programming languages, development methodologies, and engineering principles.
• Familiarity with the specific technical roles (e.g., software engineers, DevOps) and the skills required for each
• 4+ years of full cycle recruiting experience in corporate or agency setting
• Higher college degree or relevant experience 
• A true passion for SaaS & Tech start ups
• Demonstrable experience managing full-cycle recruiting
• Solid understanding of sourcing techniques and tools (e.g. social networks)
• Hands-on experience with Applicant Tracking Systems (Greenhouse) and HR databases
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)

Work Perks Worth The Hype:

• 100% covered premiums for employees + dependents (spouse + upto four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises