Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
About the Role
We're seeking a Senior Technical Program Manager to join our Engineering Strategy & Operations team, focusing on our Patient Pillar. You'll drive strategic initiatives that optimize our product development processes while ensuring data-driven decision making across our product squads. This role is critical in building and maintaining our product roadmap, implementing efficient operational processes, and driving cross-functional collaboration.
Core Responsibilities
- Lead strategic planning initiatives and quarterly planning processes across Patient Pillar product squads
- Design and implement scalable processes that connect product strategy to execution, including roadmap management, capacity planning, and progress tracking
- Build and maintain self-service analytics tools that enable product and engineering leaders to make data-driven decisions
- Drive operational excellence by optimizing processes around GTM Framework, Project Costs and Roadmaps
- Partner with Product Management and Product Strategy & Ops to ensure roadmap hygiene and maintain strategic artifacts as source of truth
- Manage complex, cross-functional programs that span multiple product squads and stakeholder groups
- Develop and implement metrics to measure portfolio, program and team efficiency
- Present insights, tradeoffs and other relevant information to Senior and Executive team members
Required Qualifications
- 8+ years of technical program management experience, with demonstrated success in product development environments
- Strong track record of building and optimizing operational processes that scale
- Demonstrated ability to translate business strategy into executable technical roadmaps
- Experience building executive-level reporting and insights with clear narratives
- Excellence in data analysis and visualization (e.g., Tableau, Looker) to drive decision-making
- Expertise in capacity planning, resource forecasting, and portfolio management
- Experience implementing and managing OKR frameworks and strategic planning processes
- Proven ability to influence without authority and drive alignment across senior stakeholders
- Strong technical acumen with ability to understand and communicate technical concepts effectively
- Experience with agile methodologies and modern product development practices
Preferred Qualifications
- Experience working with patient-facing healthcare products
- Expertise in product analytics and business intelligence tools
- Proficiency in SQL and data visualization tools
- Experience with capacity planning and resource allocation in product organizations
- Background in process optimization and automation
- JIRA administration experience
- Experience working in high-growth environments
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $153,000-$180,000
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
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What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
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What We Do
Cedar is the AI-powered healthcare financial experience platform, built for the rising cost and complexity of healthcare payments. We help millions of people every year understand and resolve their medical bills with clarity and compassion, while helping healthcare organizations operate more efficiently. We’re combining AI, smart design, and empathy to fix one of healthcare’s most urgent crises.
Why Work With Us
Built on over a billion patient interactions, our platform unifies billing, payments, coverage, and support into one intelligent solution that learns and adapts, delivering stronger results for providers and more empathetic, affordable experiences for patients. We co-innovate with healthcare leaders to make care more accessible and affordable.
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Employees work remotely.
Cedar has adopted a hybrid work model that enables all Cedarians to work in a way that best serves them. For some, that means working from our NYC HQ. Most, (two-thirds) of our employees work remotely and only come to our office for team on-sites
