As a Senior Platform Support Engineer , you’ll use your knowledge and experience to evaluate and troubleshoot complex configuration issues with Dynatrace and non-Dynatrace technologies. You’ll mentor other product specialists and conduct internal training to enable team members to learn various technologies. You’ll collaborate with different departments to establish and improve best practices
What will help you succeed- Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
- 3+ years work experience
- Familiar with one or more of the following technologies:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc
- Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- Mobile application technologies such as iOS, Android WebKit
- DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc
- CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
- Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiar with database design, SQL, and data access practices and concepts.
- Must have exceptional written and verbal communication skills in English.
- Associate-level industry certification, complementary to Dynatrace
- Obtain and maintain six relevant industry certifications (5 Dynatrace and one Industry)
- Willingness to learn new technologies and resolve complex technical issues
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
