Sr. Technical Functional Analyst

Description and Requirements
As a Functional Analyst in the MetLife Holdings (MLH) IT organization you will work on a fast-paced, product-focused team, building and deploying systems that are customer-first. You will elicit and understand business requirements, and work with the business product owners and the application development teams to capture the right solution. The role requires strong communication, analysis skills, and problem-solving skills. This role will be responsible for creating solutions to meet our business goals - working in an agile delivery model.
Key Responsibilities

• Provide functional support and configuration expertise for specific COTS/SaaS.
• Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• Perform gap analysis and recommend solutions/COTS/SaaS.
• Define user stories based on product requirements
• Create a product road map and backlog based on this vision
• Manage the product backlog and prioritize the features/ stories based on business priorities
• Engage in all stages of product creation including design and development and provide necessary clarifications
• Involved in all implementations, testing (unit/system/integration), integration and issue resolution around COTS/SaaS solution.
• Monitor and evaluating product progress at each stage of the process
• Liaison with the product team and end-users to deliver updates
• Participate in Scrum meetings and product sprints

Essential Business Experience and Technical Skills:
Required:

• 5+ years as a Business Systems/Functional Analyst or a Consultant creating technology solutions.
• BA/BS degree or equivalent experience required.
• Expert skills in requirements elicitations, and analysis.
• Ability to document and create mocks/prototypes for team to consume.
• Experience creating requirements documentation: Use Cases, User Stories.
• Data analysis experience using excel.
• Experience in agile methodologies.
• Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills; ability to establish strong relationships.

Preferred:

• Knowledge of Retail Life, Retail Annuities and/or Long-Term Care products.
• Knowledge of administrative processing including Claims, Disbursement, Remittance, Correspondence etc.
• Knowledge of Vantage platforms.

The salary range for applicants for this position is $88,100 - $117,500.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$88,100 - $117,500
#BI-Hybrid