About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for?
- Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross-cultural team
- Experience with host base (endpoint agent) security solutions is preferred
- Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
- Training delivery experience - Required
- MongoDB experience preferred, any previous DB (queries and basic programming) acceptable
- Previous scripting experience. At minimum a working knowledge of Python, PHP, and Unix shell scripts
What will you do?
- Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution.
- Lead complex implementation and onboarding projects for S1 products and services.
- Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
- Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements.
- Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
- Work to identify and/or develop upsell opportunities.
- Maintain an in-depth understanding of company technology, products, and services.
- Contribute to our knowledge base by creating best practices guides and video tutorials.
- Handle government entities within SentinelOne FedRamp infrastructure.
What skills and knowledge should you bring?
- At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
- Strong application and/or Endpoint security background
- Experience working with Enterprise customers - Required
- Excellent customer-oriented individual, a problem solver
- Professional and articulate with excellent written communication skills
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
This U.S. role has a base pay range that will vary based on the location of the candidate. For some
locations, a different pay range may apply. If so, this range will be provided to you during the recruiting
process. You can also reach out to the recruiter with any questions.
Base Salary Range
$92,000—$110,000 USD
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Top Skills
What We Do
SentinelOne is a leading AI-powered cybersecurity platform. Built on the first unified Data Lake, SentinelOne empowers the world to run securely by creating intelligent, data-driven systems that think for themselves, stay ahead of complexity and risk, and evolve on their own. Leading organizations—including Fortune 10, Fortune 500, and Global 2000 companies, as well as prominent governments— trust SentinelOne to Secure Tomorrow™
SentinelOne has been named a leader for three consecutive years in the Gartner Magic Quadrant for Endpoint protection. For the fourth consecutive year, we achieved leadership in the MITRE Engenuity ATT&CK Evaluations, achieving 100% detection and protection with zero delays and configuration changes. SentinelOne also has a 4.8 out of 5 star approval rating for Gartner Peer Insights. Everyday we ask, “How can we better serve the people we protect?” And then we do it.
Our people are the magic of SentinelOne! Our Sentinels are what make our environment unique, and they are the reason why we work so hard to make SentinelOne a great place to work. We remain relentlessly committed to strengthening our culture using our core values as our North Star. There are six – Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community.
At SentinelOne, we are committed to fostering an inclusive environment where everyone, regardless of experience, function, level, or background can reach their highest potential and do their life’s best work. Our backgrounds and experiences are as diverse as they are colorful. Our advantage comes from designing with the intent to protect everyone, everywhere, knowing that inclusion transforms the customer experience. With contributions from people of all perspectives, we are able to solve the most complex problems facing our industry.
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