Who We Are
At The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we are establishing a global Systems Operations team. This team's core mission will be to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to playing a critical role in this next evolution of our on-call experience.
What You'll Do
- Act as a technical expert and advisor to more junior Associate Systems Operations Engineers
- At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed
- Work collaboratively with development teams to facilitate issue remediation
- Manage remediation task workflow
- Proactively update and improve Systems Operations documentation and runbooks
- Increase the effectiveness of the incident response process by defining and measuring relevant metrics
- There may be periodic weekend coverage requirements
Who We are Looking For
- Bachelor’s Degree from a four-year university or relevant substitute experience
- 6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting
The Systems Operations Engineer will either possess or be excited to learn a number of skills...
Technical Proficiency:
- Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).
- Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
- Ability to configure and fine-tune alerts.
- Proficiency or ability to learn programming languages including C# and SQL.
Incident Management and Troubleshooting:
- Ability to prioritize and manage incidents based on severity, with a focus on customer impact.
- Ability to remain calm under pressure and quickly diagnose issues.
- Understanding of system logs, metrics, telemetry.
Communication Skills:
- Ability to communicate effectively with stakeholders during an incident.
- Clear and concise documentation skills.
- Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation.
- Ability to translate complex technical issues and platform outages to non-technical stakeholders.
Automation & Scripting:
- Ability to automate repetitive tasks.
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$112,800—$131,000 USD
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What We Do
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. Our mission is to transform media for the benefit of humankind. Our media-buying platform helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for reach, accuracy, and transparency.
Why Work With Us
With up to 11 million queries per second and SLAs in the milliseconds, we’re tackling data and software
challenges at massive scale. While we’re growing fast, investing in our value based company culture remains one of our top priorities. If you’re talented, driven, and hungry to bring something entirely new and wildly ambitious, let's talk.
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