Sr. Systems Engineer/Manager

To Join the  ELEVI Team you will need to have

• You must have a current or active security clearance with a polygraph.
• Over the last 20+ years, you have gained demonstrated experience in planning and leading Systems Engineering efforts.
• Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor's degree.
• Ability to collaborate effectively across departments and with external stakeholders
• Customer focused and result oriented
• Demonstrated experience in team leadership, strategic planning, and project management
• Excellent communication and interpersonal skills
• Senior Level Management
• Strong analytical and problem-solving abilities, with a keen attention to detail
• Strong technical background with expertise in enterprise IT services
• IAT Level 2 certificate is required within 6 months of start date

      Desired

• Information Technology Infrastructure Library (ITIL) V3 knowledge
• PMP

Your Day to Day 

• Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
  Service Delivery Management:
• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
• Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
  Strategic Planning and Execution:
• Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
• Collaborate with stakeholders to align digital services with business objectives and technological advancements.
  Technical Expertise and Solution Design:
• Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
• Stay abreast of industry trends and best practices to recommend and implement innovative solutions.

Customer Relationship Management:

• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
• Budget and Resource Management:
• Manage financial resources, including budget planning and cost control measures.
• Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Why Work at ELEVI? 

To become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.

Our benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work/life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life.  We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.

We’re an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.