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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Owns governance, configuration, optimization, troubleshooting, and development for Zuora Billing and Revenue systems. Automates subscription management, billing, invoicing, and revenue recognition while supporting integrations with Salesforce CPQ, Workato, NetSuite, and Avalara. Leads SDLC activities, testing, deployments, documentation, and root-cause analysis across connected data flows. Ensures compliance with SOX, ITGC, ASC 606, and IFRS 15 while partnering with Finance, Accounting, Sales Operations, IT, and vendors.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Sr. System Analyst, Finance Systems (Zuora)
Why We Have This Role
The Sr Systems Analyst, Finance Systems plays a critical role in enhancing the integrity, security, and efficiency of our financial systems, with a primary focus on Subscription Management & Revenue Recognition within Zuora Billing and Zuora Revenue. This position is essential for aligning our subscription billing, revenue recognition, and financial reporting systems with strategic organizational objectives. Within the IT Business Systems team, you will collaborate closely with global finance, sales, and other business systems teams to drive impactful enhancements that support overall financial strategy and business growth.
How You’ll Find Success
- Builder: Demonstrating resilience and decision-making skills by navigating complex and ambiguous situations, seeking guidance, and thoroughly documenting solutions.
- Pacesetter: Displaying decisiveness and focus by independently identifying opportunities for efficiency and optimization across functions, demonstrating strong self-motivation and initiative.
- Finisher: Owning and executing impactful projects from inception to completion, aligning with stakeholders along the way to ensure effective and timely implementation.
- Solver: Being an effective critical thinker, problem solver, and troubleshooter, especially in a dynamic subscription billing environment.
- Collaborator: Fostering cross-team connections and understanding complex business needs to contribute to strategic initiatives and system roadmaps for Zuora and integrated platforms.
How You’ll Grow
- Taking on increasing responsibilities and leadership opportunities as part of a growing and evolving finance systems team.
- Enhancing advanced system development, administration, troubleshooting, and configuration skills within a complex enterprise environment.
- Gaining expertise and leadership skills in collaborating across diverse teams and departments to drive significant business impact.
Things You’ll Do
- Serve as the go-to expert for Zuora Billing and Zuora Revenue, driving platform governance, system configuration, functional design, process and system optimization.
- Triage issues, identify required bug fixes and prioritize incidents in partnership with users, and third-party resources.
- Adhere to all aspects of the SDLC, including QA and UAT.
- Build custom solutions using in-app Zuora functionality (Workflows, automations) alongside API tools like Postman. Map data pathways to troubleshoot upstream and downstream data issues while designing future-proof data structures.
- Automate finance operations—including subscription lifecycle management, billing, invoicing, and revenue recognition—and drive end-to-end testing, deployment, and ongoing maintenance to guarantee billing accuracy.
- Maintain strict compliance with internal SOX control frameworks and external accounting standards, specifically ASC 606 and IFRS 15. Lead SOX and ITGC reviews for Revenue and Billing systems.
What We’re Looking For On Your Resume
- Bachelor's Degree in Finance, Accounting, Information Systems, Computer Science, or a related field.
- Professional fluency in English.
- 5+ years of relevant experience in finance systems development and administration, with significant expertise in Zuora Billing & Subscription Management & Revenue Recognition.
- Proven experience with Zuora configurations and custom development, including product catalog, subscriptions, billing rules, payment gateways, and revenue recognition. Zuora Billing and Revenue certifications preferred.
- Experience tracing and triaging issues to their root cause across connected data flows between Salesforce CPQ, Workato, Zuora, and NetSuite
- Strong understanding of international billing complexities—including multi-currency processing and localized payment gateways—and hands-on experience integrating and managing Avalara for global tax compliance.
- Deep working knowledge of ASC 606 revenue standards and SOX internal control environments.
- Experience and understanding of Relational Database systems and structures, as well as data query and report writing.
- The ability to make sound decisions in uncertain and time-sensitive circumstances.
- A commitment to continuous learning and adapting in a rapidly evolving technological and regulatory landscape.
What You Should Know About This Team
- Partner cross-functionally across Finance, Revenue Accounting, Sales Operations, IT, and External Vendors to translate complex business needs into clear functional specifications, user stories, and data mapping documents.
- Develop a specialized career in finance systems, continuing to enhance your deep technical expertise in Zuora and related financial platforms with on-going training and certifications.
- Author and maintain comprehensive documentation covering system configurations, integration flows, policies, and operational procedures to ensure long-term platform stability.
Our Team’s Favorite Perks and Benefits
- Experience Bonus program offering unique experiences upon your 1-year anniversary with the company.
- Global Wellness Reimbursement program supporting holistic well-being.
- Access to a Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Skills Required
- Bachelor's degree in Finance, Accounting, Information Systems, Computer Science, or a related field
- Professional fluency in English
- 5+ years of relevant experience in finance systems development and administration
- Significant expertise in Zuora Billing, Subscription Management, and Revenue Recognition
- Experience configuring and custom-developing Zuora product catalogs, subscriptions, billing rules, payment gateways, and revenue recognition
- Zuora Billing and Zuora Revenue certifications
- Experience tracing and triaging root causes across Salesforce CPQ, Workato, Zuora, and NetSuite data flows
- Understanding of international billing, multi-currency processing, localized payment gateways, and Avalara global tax compliance
- Deep knowledge of ASC 606 revenue standards and SOX internal control environments
- Experience with relational database systems, data structures, data queries, and report writing
- Ability to make sound decisions in uncertain and time-sensitive circumstances
- Commitment to continuous learning and adapting to evolving technology and regulations
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
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Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
