Key Responsibilities
- Provide frontline IT support for applications, devices, access management, and infrastructure.
- Deliver white-glove support to C-level executives and VIP users.
- Troubleshoot issues through service desk tickets, Teams, email, phone, and in-person support.
- Manage escalations and coordinate with L3/engineering teams.
- Support hardware deployments, imaging, break-fix activities, and user onboarding.
- Maintain documentation, knowledge bases, and ticket records.
- Analyze recurring issues and recommend process improvements or automation.
- Participate in incident response, root cause analysis, and end-user technology projects.
- 5+ years of IT support experience, ideally within investment management or financial services environments.
- Strong knowledge of:
- Windows and macOS
- Active Directory (AD)
- Microsoft 365 / O365
- Entra ID (Azure AD)
- Networking fundamentals
- Hardware lifecycle management and deployment
- MDM solutions
- AV/Conference room technology
- PowerShell
- ITSM/Ticketing platforms
- Strong customer service skills with experience supporting executive stakeholders.
- Reliable, proactive, team-oriented, and focused on delivering an exceptional user experience.
A senior IT support professional with strong technical troubleshooting skills, executive support experience, and a customer-first mindset who can independently resolve issues while maintaining high service standards in a fast-paced financial environment.
Skills Required
- 5+ years of experience in IT support
- Experience supporting investment or financial environments
- Strong understanding of Windows and macOS
- Experience with hardware lifecycle, deployment, and imaging
- Knowledge of networking
- Experience with Active Directory
- Experience with Microsoft 365
- Experience with Entra ID
- Experience supporting audiovisual conference rooms
- Experience with mobile device management
- PowerShell knowledge
- Experience with ticketing systems
- Ability to work onsite five days per week and flexible shifts
- Passion for improving user experience and maintaining high service standards
- Reliable, hardworking, and adaptable team member
Ness Digital Engineering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ness Digital Engineering and has not been reviewed or approved by Ness Digital Engineering.
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Healthcare Strength — Healthcare coverage is often positioned as comprehensive, with medical and dental described as strong in North America. Wellness programs are also emphasized as part of the core package.
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Flexible Benefits — Flexible or remote work options are frequently highlighted as part of the overall rewards experience. Learning and upskilling support is repeatedly framed as a meaningful benefit tied to the employee value proposition.
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Fair & Transparent Compensation — Pay is characterized as generally “okay to good,” with stronger packages appearing for certain senior roles and some U.S. positions. This suggests compensation can be market-aligned when role level and geography are favorable.
Ness Digital Engineering Insights
What We Do
Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm offering digital advisory through scaled engineering services. Headquartered in New York, Ness serves our customers across 11 innovation hubs in the US, Eastern Europe, and India. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. For more information, visit www.ness.com
