Sr. Support Engineer, Oracle DBA

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Sr. Support Engineer, Oracle DBA.  This is a remote position that can be based anywhere in Israel.

Position Summary

The role of the Sr. Support Engineer, Oracle DBA is to provide exceptional remote-based support for mission-critical Oracle EBS applications, Oracle Database and Middleware Technology Products such as WebLogics, as part of our global customer support team but primarily servicing our Japanese customers.

The position has the responsibility for researching, troubleshooting issues, support of architectural & performance related improvements, and fault corrections, across varied environments from on-premises to cloud.

The role requires the expertise and skills to debug, correctly diagnose, and resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high-volume mission critical applications.

Essential Duties & Responsibilities 

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality, tech stack technology
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based support all Oracle technology products
• Support client customizations, advising on upgrades and implementations
• Understand and resolve complex application security issues and upgrades with Java and TLS
• Have expert level knowledge of the UNIX/Linux and Windows operating systems
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience 
• Other job-related duties and responsibilities may be assigned from time to time

 Experience

• 10+ years relevant Oracle Applications DBA experience spanning EBS 11i, R12.1 and R12.2
• 5+ years direct support of Oracle application end-users in a Financial Services environment, including technical support of Oracle FlexCube and Oracle Financial Services Analytical Applications
• Expertise in all major versions of Oracle technology stack including Database, iAS, Forms, Reports, Enterprise Manager, SOA, WebLogic and 10g AS
• Hands-on operational expertise as an Oracle Apps DBA, with technology including RAC, Dataguard, High Availability and Backup/Recovery
• Expertise with Oracle EBS and Oracle Databases, including full life-cycle implementation experience, configuration, and administration of the application
• Expertise in performance tuning across the entire stack 
• Must have implemented SOA Gateway, OBIEE and WebCenter integrations with Ebusiness Suite R12.1 and R12.2.
• Must have Oracle SSO (or OAM) and OID integration with Ebusiness suite 11i , R12 and R12.2. This includes WNA (Active Directory) integration
• Knowledge of Oracle maintenance/patching mechanics and EBS architecture (adadmin, adop, adpatch etc)
• Upgrade from 12.1 to 12.2.x. 
• Cross Platform migration experience of E-business suite Applications
• RAC to Non-RAC. Single node to RAC database conversion exposure required
• Deep troubleshooting skills in Oracle databases: 10g to 19c+
• Demonstrable history solving complex problems across multiple modules

Skills

• Must have deep performance tuning skills with practical exposure to Oracle performance tuning tools like awr, addm, ash, sqlt, oradebug, sql trace, sql monitor, oem, sql plan management
• Must have technical knowledge of Oracle FlexCube and Oracle Financial Services Analytical Applications
• Must have practical exposure to OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark.
• Must have strong SQL tuning skills
• Must have a deep knowledge on EBS technology products (like workflow, alerts, concurrent manager, etc) on HA/MAA architectures
• Knowledge on Oracle middleware products such as 10g AS and WebLogic
• Superb trouble-shooting skills and tenacity in problem solving WebLogic performance issues
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of Oracle EBS customization/extension methodologies
• Excellent database performance tuning.
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home-based office in a virtual environment

Desired Qualifications

• Experience with administration, installation and/or debug of other Oracle Technology components such as OBIEE, WebCenter, Golden Gate, etc would be advantageous
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
• Business and technical fluency in Japanese and English
• Fluency in a second language (preferably Mandarin, Korean, French, German, or Spanish), while not mandatory, would be highly regarded

Education

• Bachelor’s Degree in computer science or related field or equivalent experience 

Location

• Remote - Israel

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.