Sr Support Engineer 2 - JDA/BY Enterprise Supply Planning(ESP) & PLSQL

Reposted Yesterday
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Bangalore, Bengaluru Urban, Karnataka
In-Office
Senior level
eCommerce • Logistics
The Role
The role involves providing support for BY Planning solutions, working with cross-functional teams, and ensuring system functionality and data integrity. It requires technical and non-technical support, including root cause analysis and user guidance on best practices.
Summary Generated by Built In
Scope:
  • This role is focused on supporting various BY Planning solutions in Demand/Strategy/Supply Planning, Factory Scheduling space across Retail and Manufacturing verticals.

  • Needs to work with cross functional teams including Product Development, Consulting and Cloud services.

  • This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

  • This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.

  • Provides advice to customers regarding industry best practices and process methodology.

  • Understands how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment:
  • Good knowledge of SQL, PL/SQL

  • Intermediate knowledge at MS Excel

  • Basic understanding on customer business and process.

  • Relevant experience on BY SCPO and Manufacturing Planning suite of products

  • Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and 8-10 years of experience in SC domain

  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

What you’ll do:Design & Architect
  • Understand the implemented solution design
  • Needs to work with cross functional teams including Product Development, Consulting and Cloud services
  • Enhance/Change the design based on new business requirements by the customer
  • Identify Root cause and find the permanent solution to any problem.
  • Responsible to address incident/request related to above mentioned suite of products
Develop & Deliver
  • Provide advice to customers regarding industry best practices and process methodology.

  • Understand how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.

  • Need to work with cross functional teams including Product Development, Consulting and Cloud services.

Guide & Govern
  • Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

  • Provide advice to customers regarding industry best practices and process methodology.

Operate & Optimize
  • Provides advice to customers regarding industry best practices and process methodology.

  • Implement monitoring, performance tuning, and operational best practices.

  • Provide value through Innovation and Automation

What we are looking for:
  • Bachelor’s degree in computer science, IT, or related field.

  • 9–12 years of IT experience in BY/JDA Supply chain products

  • Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus

  • Understands how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.

  • Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Top Skills

Ai/Ml
Appdynamics
Azure
Java
Excel
Mulesoft
Pl/Sql
Python
Splunk
SQL
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The Company
HQ: Scottsdale, AZ
5,001 Employees
Year Founded: 1985

What We Do

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential

Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.

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