Scope:
Deliver flawless application onboarding service to Blue Yonder customers by ensuring quality in implementation support.
- Drive, as a lead SME for Blue Yonder Customer delivering their TMS Environments and providing the support during their onboarding journey
- Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
- Understanding the Application Landscape of the customer and ensuring the application deployment is done
- Implement “Advanced Quality Prevention” plans to improve solution and service reliability
- Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
- Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service during the first installation as well.
- Act as a Senior solution SME providing mentorship to Technical Architects and Consultants, delivering product/technical trainings and supporting in improving capability and delivery quality of the team.
Our current technical environment:
i. Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
- Platform support engineering (ex: API,sFTP/FTP and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues
- Understanding deployment of Servers and application in Azure.
ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
- to monitor application health and to investigate application issues.
- to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues.
What you’ll do:
- Delivers excellent customer experience by
- Ensuring the Customer Onboarding experience on SaaS platform enhances significantly.
- Customers are able to migrate in a defined period
- Customers see smooth handover to Steady State Team
- Keeps a track of adoption and consumption numbers and analyzing the trends and providing inputs for improvement.
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness
- driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
- provides direction and inputs for Root Cause analysis and proposes prevention ideas.
- Guides the team to plan and implement “early detection and resolution” as well as “outflow and recurrence prevention” quality strategies
- Drives/leads resolution of escalated and complex issues in collaboration with multiple Blue Yonder and customer stakeholders.
- Owns solution for customers.
- Positively and proactively collaborates with TAM to drive CSM to support plans to improve SAAS consumption, adoption, and business value
- to gain very good understanding of customer business process, solution, and architecture
What we are looking for:
- Bachelor’s degree (STEM preferred) and minimum 6 to 8 years of experience in Production Support/Application Deployment Role including Validation services
- Experience of Installation of ERP products is preferred
- Strong Experience of Installation of Application on Azure, on IIS/Tomcat/Weblogic is preferred.
- Strong Experience in Setting up and validating integrations through API( Rest and SOAP) and sFTP is preferred.
- Understanding of How SSO Setup works is a Positive.
- Blue Yonder TMS Installation Experience is a plus.
- Supply Chain domain experience
- Transportation/Logistics Knowledge Preferable
- Possess Strong Techno-Functional Expertise
- Tech Savvy able to adapt to any technology faster
- Provide technical and solution leadership during Critical/Major issues.
- ITIL Certification
- Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability
- Experience with API management platforms & providing / consuming RESTful APIs
-Behavioral:
- Demonstrates leadership capabilities required to lead customer-facing investigations of complex and escalated solution issues.
- Demonstrates enhanced Customer communication & situation management skills.
- Demonstrates balance between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
- Possesses strong sense of urgency from both Customer and company perspective, defines priorities.
- Global representatives for key initiatives and projects
- Inspires others by demonstrating service mindset through consistently displaying customer centricity and ownership.
- Proactively seeks 360 degree performance feedback. Works on self-development opportunities to achieve a holistic personal and professional development, continuously improves mentoring skills to help others.
- Consistently keeps himself/herself up to date with learning opportunities to self develop his/her career path.
- Ability to lead or Guide a small team to achieve customer/business objectives.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree, preferably in STEM
- 6 to 8 years of experience in production support or application deployment, including validation services
- Experience installing ERP products
- Experience installing applications on Azure, IIS, Tomcat, or WebLogic
- Experience setting up and validating REST, SOAP, and SFTP integrations
- Understanding of SSO setup
- Blue Yonder TMS installation experience
- Supply chain domain experience
- Transportation or logistics knowledge
- Strong techno-functional expertise
- Ability to provide technical and solution leadership during critical or major issues
- ITIL certification
- Knowledge of cloud-native architecture, distributed microservices, multitenant SaaS, cloud scalability, performance, and high availability
- Experience with API management platforms and consuming or providing RESTful APIs
- Leadership, customer communication, situation management, mentoring, and team guidance skills
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
