Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Sr. Supervisor, Payroll and Accounting
Job Responsibilities
Payroll Operations & Administration
- End-to-End Processing: Manage, review, and approve regular and off-cycle payroll to ensure timely and accurate processing of salaries, benefits, and deductions.
- Partner with external payroll service providers and local compliance agencies to ensure seamless operations and resolve any escalated issues.
- Statutory Remittances & Tax Filing: Oversee the calculation, deduction, and timely filing and payment of local payroll taxes and statutory contributions (such as withholding taxes, social security, Pag-IBIG, and health benefits)
Payroll Accounting & GL Integration
- Direct and review balance sheet reconciliations, payroll bank account statements, and unreleased payroll.
- Review payroll data and ensure accuracy of journal entries posted to the General Ledger, ensuring synchronization between payroll and accounting records.
- Manage month-end close processes for all payroll-related expenses, including tracking and recording of accruals, variances, and department allocations.
Leadership & Audit Readiness
- Team Supervision: Guide, train, and mentor Sr. Payroll Analysts and Staff by assigning tasks and reviewing their work to ensure maintain operational efficiency.
- Ensure adherence to internal company policies, internal controls, and accounting standards, serving as the primary point of contact for both external and internal payroll-related audits.
- Evaluate current workflows, lead system upgrades or migrations, and propose automated solutions to streamline processes.
Qualification:
- Must be a CPA
- Amenability to work full onsite for the entire probationary period (6 months)
- Hybrid work arrangement after regularization
- A minimum of 5 years related work experience in payroll processing and general ledger functions, with at least 2 years in leadership or supervisory role.
- Experience with computerized accounting systems (preferably NetSuite), timekeeping software; and payroll systems.
- Advanced proficiency in Excel includes Pivot Tables, VLOOKUPs/XLOOKUPs, and complex logical formulas.
- Knowledge of government-mandated payroll regulations (DOLE, BIR, SSS, PHIC, and HDMF) and applicable PEZA requirements
- Strong communication skills
Perform ad hoc tasks as needed
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- CPA certification
- At least 5 years of related payroll processing and general ledger experience
- At least 2 years of leadership or supervisory experience
- Experience with computerized accounting systems, preferably NetSuite
- Experience with timekeeping and payroll systems
- Advanced Microsoft Excel proficiency, including Pivot Tables, VLOOKUPs/XLOOKUPs, and complex logical formulas
- Knowledge of DOLE, BIR, SSS, PHIC, HDMF, and applicable PEZA payroll requirements
- Strong communication skills
- Ability to work fully onsite during the six-month probationary period
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
