Sr Staff Software Engineer

| Salt Lake City, UT, USA +80 more | Remote | Hybrid
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
About Digital Technology
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
What you get to do in this role
As the Principal Architect, you will have the opportunity to:

  • Collaborate with business stakeholders to understand and define technical requirements.
  • Design and create comprehensive architectural blueprints that outline the structure and behavior of systems.
  • Evaluate existing technologies and propose recommendations for technology adoption or upgrades.
  • Stay abreast of industry trends and emerging technologies to ensure the organization remains innovative and elite.
  • Work closely with development teams, project managers, and business analysts to ensure alignment between business goals and technical solutions.
  • Communicate architectural directions and technical concepts to both technical and non-technical stakeholders.
  • Proactively identify opportunities for process improvement, optimization, and innovation.
  • Contribute to the development and enhancement of architectural standards and best practices.

Guide Strategic Thought

  • Partner in developing a transformative approach to design architecture and build customer and employee experiences of the future
  • Align Digital Technology strategy with the strategic priorities of the company
  • Engage and provide architecture thought guidance across the Chief Digital and Information Officer team
  • Find gaps in technology architecture and translate them into opportunities, with a roadmap to attain strategic outcomes
  • Evaluate and define vendor strategy that supports architectural tenets
  • Partner with senior business stakeholders to understand business outcomes and create capability maturity-led technology investment outcomes.
  • Drive roadmaps toward a future/target state reference architecture

Guide Transformation

  • Oversee and manage a team of high-performing architects, ML engineers, data scientists and influence a community of Architects across the company
  • Solve complex design issues and resolve technological disagreements with informed architecture patterns
  • • Own design of Enterprise architecture policies and guidelines to manage and guide DT and stakeholders
  • Partner with Early Technologies teams to foster innovative thinking and drive PoCs to experiment with disruptive technologies
  • Lead architectural cross-functionally on strategic initiatives while building strong relationships across multiple stakeholder groups, serving as an ambassador for DT teams in the company
  • Adaptable governance
  • Provide adaptable and scalable governance to ensure teams conform to the guiding philosophy
  • Build a community of architects across Technology teams in the company
  • Balance governance with agility to drive faster time to market.
  • Identify Enterprise-level Optimization efforts and counsel on such efforts for the organization.
  • Connect the dots to understand, proactively surface, and unblock architecture dependencies.

To be successful in this role, we need someone who has:

  • Proven experience (15+ years) in a technical leadership role with a focus on designing scalable system architecture.
  • Strong technical background in software development, with hands-on experience in designing and building service oriented / microservices architectures using modern technologies and frameworks (Spring Boot, Kafka, Containers, Airflow, REST/gRPC, Streaming Data Pipelines, Kubernetes).
  • Proficient in multiple programming language (Java, NodeJS, Python) and Experienced in Azure services or any other public cloud services.
  • Excellent problem-solving skills, with a track record of delivering scalable and efficient backend services.
  • A results-driven mindset with the ability to set and achieve challenging goals.
  • Solid understanding of DevOps methodologies, driving a culture of continuous integration and deployment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Passion for staying updated with emerging technologies.
  • BS in computer science, engineering, or a relevant field
  • Experience in guiding Architecture strategy to align company priorities with technology outcomes and define target state architectures with roadmaps
  • Strong and deep technical expertise across applications, data, infrastructure, and integrations as well as strong domain knowledge on what is "best in class" digital experience for Enterprise products
  • Excellent presentation, negotiation, and persuasion skills, and experience interacting with both business and technology teams, at all levels
  • Understand the significant industry shifts taking place in the current landscape, and be able to design forward-thinking, innovative, and impactful solutions.
  • An inquisitive mind, endless curiosity, and passion for learning about technologies, industries, and new approaches to doing things
  • Experience working in Agile "ways of working" in a high growth environment
  • Highly self-motivated, results-focused, team-oriented, and ability to work cross-functionally

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
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Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
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Minneapolis–Saint Paul, MN
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Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
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Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
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Raleigh-Durham, NC
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Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
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Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.


Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.


Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.


Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.


Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.


Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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