Filevine is a top-rated cloud-based case management solution for small and midsize legal firms and legal professionals.
The Role
Lead observability and incident management efforts: define SLIs/SLOs, build monitoring/alerting, dashboards, logging, and tracing. Drive incident response, postmortems, and reliability improvements to reduce MTTD/MTTR. Integrate observability into CI/CD, maintain AWS and Kubernetes infrastructure, automate operations, and mentor engineers on SRE best practices.
Summary Generated by Built In
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Role Summary:
As a Senior Site Reliability Engineer at Filevine, you will be a well-rounded reliability leader
embedded with a cross-functional team — and a primary driver of Observability excellence. You
bring broad, deep SRE expertise across the full software development lifecycle, and you bring
mastery in making complex systems visible, understandable, and actionable through best-in-class
monitoring, alerting, incident management, and platform tooling.
embedded with a cross-functional team — and a primary driver of Observability excellence. You
bring broad, deep SRE expertise across the full software development lifecycle, and you bring
mastery in making complex systems visible, understandable, and actionable through best-in-class
monitoring, alerting, incident management, and platform tooling.
You will establish and own the observability posture for your team’s systems, serve as an
authoritative voice for reliability, and invest meaningfully in the engineers around you. As you ramp
up and gain context in the Filevine environment, you’ll grow into increasingly impactful work —
taking on mission-critical objectives that build out and improve our autonomous, observable
systems while cementing your reputation as an exceptional engineer who designs and maintains
systems that perform reliably at enterprise scale.
Responsibilities
- Own and continuously advance the observability strategy for your team — including
monitoring, alerting, dashboards, distributed tracing, log aggregation, and SLI/SLO/SLA
frameworks. - Lead incident management end-to-end: detection, triage, communication, resolution, and
blameless post-mortems that drive lasting improvements. - Serve as a Reliability Engineering leader on your team — providing strong technical
leadership, sound judgment, and a clear voice on reliability across the SDLC. - Design and maintain autonomous systems for building, deploying, testing, and operating all
Filevine products with minimal human intervention. - Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tooling to reduce
toil and accelerate resolution time. - Proactively identify and resolve gaps in system availability, performance, and security while
defending overall security posture. - Mentor engineers — dedicating meaningful time to growing those around you, sharing
knowledge proactively, and leaving people more capable than before. - Document processes, architecture, procedures, and best practices; take full ownership of
documentation for the technologies in your domain and actively close gaps for fellow SREs. - Participate in 24/7 on-call rotation for production support and emergency response;
communicate clearly with technical and management stakeholders at all levels. - Build roadmaps for the technologies and workflows you own, giving the team a clear direction
for ongoing improvement.
Observability & Incident Management
This role places particular emphasis on Observability and Incident Management. The ideal
candidate will bring hands-on, expert-level experience in these areas:
candidate will bring hands-on, expert-level experience in these areas:
• Deep, practical experience with New Relic — or a comparable enterprise observability
platform (e.g., Datadog, Dynatrace, Grafana/Prometheus) — including dashboarding, alerting,
APM, infrastructure monitoring, and log management.
• Proven ability to design and implement comprehensive observability strategies: defining
meaningful SLIs and SLOs, building actionable alert hierarchies, and instrumenting services
for full-stack visibility.
• Strong incident management discipline: structured on-call practices, runbooks, escalation
paths, stakeholder communication under pressure, and rigorous post-incident review.
• Experience integrating observability tooling into CI/CD pipelines to surface reliability signals
earlier in the development lifecycle.
• Ability to translate complex system behavior into clear, consumable signals for both technical
teams and non-technical stakeholders
platform (e.g., Datadog, Dynatrace, Grafana/Prometheus) — including dashboarding, alerting,
APM, infrastructure monitoring, and log management.
• Proven ability to design and implement comprehensive observability strategies: defining
meaningful SLIs and SLOs, building actionable alert hierarchies, and instrumenting services
for full-stack visibility.
• Strong incident management discipline: structured on-call practices, runbooks, escalation
paths, stakeholder communication under pressure, and rigorous post-incident review.
• Experience integrating observability tooling into CI/CD pipelines to surface reliability signals
earlier in the development lifecycle.
• Ability to translate complex system behavior into clear, consumable signals for both technical
teams and non-technical stakeholders
Qualifications
- 8+ years of hands-on technical experience in software engineering, infrastructure, or
operations roles, including a minimum of 5 years dedicated to Site Reliability Engineering.• Expert-level, well-rounded SRE skill set — proficient across monitoring/alerting, incident
response, capacity planning, performance optimization, CI/CD, and reliability engineering best
practices.
• Deep hands-on expertise with New Relic or a comparable observability platform; strong
preference for candidates who have led observability platform adoption or migration at scale.
• Demonstrated experience owning incident management programs: on-call processes,
escalation design, post-mortem culture, and measurable MTTR/MTTD improvement.
• Strong proficiency in Python, Bash, PowerShell, and other common SRE scripting and
automation technologies.
• Expert-level experience designing, building, and maintaining autonomous systems that handle
software build, deployment, testing, monitoring, and operations.
• Proficient hands-on experience with AWS (EC2, EKS/Kubernetes, CloudWatch, Lambda, S3,
IAM) and the broader cloud-native ecosystem.
• Strong communicator who proactively informs stakeholders, operates transparently, and can
bridge technical complexity for product and management audiences.
• Proven track record of mentoring engineers, leading initiatives to completion, and making
those around them measurably better.
• Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent
certifications (e.g., AWS certifications, Google Cloud Professional); or substantial comparable
direct work experience
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Skills Required
- 8+ years of experience in software engineering, infrastructure, or operations
- 5+ years of Site Reliability Engineering experience
- Deep expertise with observability platforms such as New Relic, Datadog, Dynatrace, Grafana, or Prometheus
- Strong experience with monitoring, alerting, incident management, and reliability engineering practices
- Hands-on experience with AWS, Kubernetes, and cloud-native technologies
- Proficiency in Python, Bash, PowerShell, or similar scripting languages
- Excellent communication and collaboration skills
- Leading observability platform implementations or migrations at scale
- Building SLI/SLO frameworks and reliability programs
- Experience with OpenTelemetry, distributed tracing, and modern observability architectures
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
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The Company
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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