Filevine is a top-rated cloud-based case management solution for small and midsize legal firms and legal professionals.
The Role
Lead observability and incident management efforts: define SLIs/SLOs, build monitoring/alerting, dashboards, logging, and tracing. Drive incident response, postmortems, and reliability improvements to reduce MTTD/MTTR. Integrate observability into CI/CD, maintain AWS and Kubernetes infrastructure, automate operations, and mentor engineers on SRE best practices.
Summary Generated by Built In
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
What you will do
- Own and evolve observability strategy, including monitoring, alerting, dashboards, logging, and distributed tracing.
- Define and manage SLIs, SLOs, and reliability metrics.
- Lead incident response, postmortems, and continuous improvement initiatives.
- Improve MTTD and MTTR through automation and operational excellence.
- Integrate observability into CI/CD pipelines and software delivery workflows.
- Build and maintain reliable cloud infrastructure on AWS and Kubernetes.
- Mentor engineers and promote SRE best practices across the organization
What we are looking for
- 8+ years of experience in software engineering, infrastructure, or operations.
- 5+ years of Site Reliability Engineering experience.
- Deep expertise with observability platforms such as New Relic, Datadog, Dynatrace, Grafana, or Prometheus.
- Strong experience with monitoring, alerting, incident management, and reliability engineering practices.
- Hands-on experience with AWS, Kubernetes, and cloud-native technologies.
- Proficiency in Python, Bash, PowerShell, or similar scripting languages.
- Excellent communication and collaboration skill
Preferred Experience
- Leading observability platform implementations or migrations at scale.
- Building SLI/SLO frameworks and reliability programs.
- Experience with OpenTelemetry, distributed tracing, and modern observability architectures.
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Skills Required
- 8+ years of experience in software engineering, infrastructure, or operations
- 5+ years of Site Reliability Engineering experience
- Deep expertise with observability platforms such as New Relic, Datadog, Dynatrace, Grafana, or Prometheus
- Strong experience with monitoring, alerting, incident management, and reliability engineering practices
- Hands-on experience with AWS, Kubernetes, and cloud-native technologies
- Proficiency in Python, Bash, PowerShell, or similar scripting languages
- Excellent communication and collaboration skills
- Leading observability platform implementations or migrations at scale
- Building SLI/SLO frameworks and reliability programs
- Experience with OpenTelemetry, distributed tracing, and modern observability architectures
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
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The Company
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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