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In a world made up of devices, screens, and power buttons, when something breaks, Asurion steps in to help.
The Role
Lead test strategy and execution across complex releases, drive automation and AI-assisted testing, build and scale test frameworks, ensure traceability and quality metrics, mentor teammates, and collaborate with engineering and product stakeholders to improve CI/CD and test data management.
Summary Generated by Built In
The Sr. SQA Engineer leads quality strategy, test planning, and execution across complex software releases. This role drives automation coverage, risk-based testing, and defect prevention while mentoring team members and coordinating with engineering and product stakeholders. The position establishes test frameworks, defines acceptance criteria, and ensures traceability from requirements through deployment. The engineer advances continuous integration practices, improves test data management, and champions measurable quality metrics. Success requires rigorous analysis, clear communication, and disciplined delivery to meet schedule, compliance, and reliability goals.
Quality Metrics and Continuous Improvement
Qualifications and Experience
Bachelor’s degree with at least 6-8 years of experience in software quality engineering or test engineering roles.
Nice to have (Highly preferred): Experience with Microsoft Dynamics D365 testing.
Must have: Minimum of 3 years of hands-on experience with automated testing tools (including Puppeteer).
Must have: Experience with AI/ML-based testing tools or AI-assisted automation frameworks.
Must have: Demonstrated experience building and scaling automated testing frameworks.
Must have: Experience using Azure DevOps and JIRA.
Proficiency in Python for test automation and scripting.Strong collaboration skills with experience partnering closely with engineering leadership.
Job Description
- Establish automation testing processes and procedures in collaboration with business teams, development, and IT Support.
- Build subject matter expertise in assigned systems to effectively design and execute tests.
- Develop automated test scripts and reusable code modules, incorporating AI-driven testing techniques where applicable.
- Contribute to defining testing processes and procedures with cross-functional input. Identify and analyze system defects through functional, automated regression, performance, and AI-assisted testing.
- Conduct test scenario reviews to ensure compliance with Asurion testing standards.
- Apply detailed development knowledge to deliver high-quality outcomes.
- Troubleshoot and resolve issues in existing test scripts with speed and accuracy.
- Execute automated functional tests and document results using established tools and processes.
- Log and track defects in accordance with defined reporting standards.
- Provide support for non-production (NON-PROD) environment issues, working directly with IT teams to resolve them.
- Collaborate with onshore and offshore teams to support code integration activities.
- Foster customer satisfaction and maintain high service standards across Asurion and its clients.
- Operate as a hands-on individual contributor (IC), owning deliverables end-to-end.
- Actively collaborate with peers and stakeholders, providing and receiving feedback as needed.
- Take ownership of assigned work, ensuring a strong customer-first approach.
- Drive continuous improvement through execution excellence, CI/CD optimization, and adoption of AI-based solutions.
Quality Metrics and Continuous Improvement
- Define, establish, and track key quality metrics and dashboards, including defect leakage, automation coverage, defect density, test execution efficiency.
- Leverage data analytics and AI-driven insights to identify trends, predict risks, and improve test effectiveness.
- Drive continuous improvement by identifying gaps, optimizing processes, and aligning quality metrics with business objectives and release readiness criteria.
- Communicate quality status, risks, and actionable insights to stakeholders through regular reporting.
Qualifications and Experience
Bachelor’s degree with at least 6-8 years of experience in software quality engineering or test engineering roles.
Nice to have (Highly preferred): Experience with Microsoft Dynamics D365 testing.
Must have: Minimum of 3 years of hands-on experience with automated testing tools (including Puppeteer).
Must have: Experience with AI/ML-based testing tools or AI-assisted automation frameworks.
Must have: Demonstrated experience building and scaling automated testing frameworks.
Must have: Experience using Azure DevOps and JIRA.
Proficiency in Python for test automation and scripting.Strong collaboration skills with experience partnering closely with engineering leadership.
Skills Required
- Bachelor's degree
- 6-8 years experience in software quality engineering or test engineering roles
- Minimum of 3 years hands-on experience with automated testing tools (including Puppeteer)
- Experience with AI/ML-based testing tools or AI-assisted automation frameworks
- Demonstrated experience building and scaling automated testing frameworks
- Experience using Azure DevOps and JIRA
- Proficiency in Python for test automation and scripting
- Strong collaboration skills with experience partnering closely with engineering leadership
- Experience with Microsoft Dynamics D365 testing
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
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The Company
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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