Summary:
The Senior Specialist, Talent Acquisition Technology & Operations supports AI-enabled solutions and day-to-day operations across the Talent Acquisition technology ecosystem. Guided by ADT's BLUE cultural values, the role boldly shapes the future by applying analytical expertise, technology knowledge, and sound judgment to improve AI performance, support launches, resolve issues, and ensure reliable experiences for recruiters, candidates, and hiring leaders.
Operating with a high degree of independence, the Senior Specialist supports AI agents and automation, technology launches, troubleshooting and break-fix, and workflow ownership. The role partners with Talent Acquisition, TA Technology, HR Technology, IT, vendors, and governance teams to unite and win together by solving problems, maintaining strong operational controls, and continuously improving technology performance.
Duties and Responsibilities:
Monitor AI agents, automation, and emerging technology for performance, reliability, adoption, and quality; evaluate AI outputs for accuracy, consistency, and alignment with approved requirements and guardrails.
Investigate AI and technology issues, perform root-cause analysis, and coordinate break-fix and enhancements with technical teams and vendors.
Support AI and technology launches from testing through post-launch stabilization, including requirements validation, readiness, and issue tracking.
Analyze performance data, user feedback, and recurring issues to recommend improvements; report on adoption, utilization, quality, risk, and value to TA Technology leadership.
Partner with Talent Acquisition stakeholders and technical teams to translate business needs into clear requirements and connect workflows across tools to close gaps.
Support responsible AI with governance, privacy, security, and compliance teams through validation, monitoring, escalation, and documentation of requirements, test evidence, changes, known issues, and controls.
Manage projects from planning through implementation, coordinating stakeholders, timelines, dependencies, and risks to deliver on time.
Minimum Qualifications:
Bachelor's degree or equivalent education and experience.
5+ years in HR or Talent Acquisition Technology, HR Operations, business systems, automation, analytics, or a related field.
Proven experience supporting, testing, troubleshooting, or optimizing technology and translating business needs into clear requirements and recommendations.
Experience with technology operations support, UAT, workflow management, or vendor administration.
Strong analytical, organizational, problem-solving, and communication skills; able to manage multiple priorities independently.
Preferred Qualifications:
HR or Talent Acquisition experience with AI, automation, conversational AI, or AI agents, and with TA technologies such as ATS, CRM, assessment, scheduling, and sourcing tools.
Experience with technology launches, production support, break-fix, UAT, and continuous improvement, administration, and automation.
Experience with vendor invoicing and contracts; knowledge of responsible AI, privacy, security, and compliance.
Knowledge, Skills, and Abilities:
Analytical Thinking & Innovation (BOLD): Applies curiosity, critical thinking, and root-cause analysis to evaluate technology performance and AI-generated content for accuracy and quality, spot patterns and risks, and recommend improvements.
Decision-Making & Accountability (LEAD): Owns operational and analytical work, exercises sound judgment, balances planned AI initiatives with time-sensitive operations, and escalates risks with clear recommendations.
Collaboration & Influence (UNITE): Communicates clearly and builds trusted partnerships across business, technical, vendor, and governance teams, translating needs and feedback into clear requirements to achieve shared outcomes.
Growth Mindset & Continuous Improvement (ELEVATE): Embraces change, feedback, and emerging technology to continuously improve AI solutions, workflows, and operations.
Skills Required
- Bachelor's degree or equivalent education and experience
- 5+ years of experience in HR or Talent Acquisition Technology, HR Operations, business systems, automation, analytics, or a related field
- Experience supporting, testing, troubleshooting, or optimizing technology
- Experience translating business needs into clear requirements and recommendations
- Experience with technology operations support, user acceptance testing, workflow management, or vendor administration
- Strong analytical, organizational, problem-solving, and communication skills
- Ability to manage multiple priorities independently
- Experience with AI, automation, conversational AI, or AI agents in HR or Talent Acquisition
- Experience with Talent Acquisition technologies such as ATS, CRM, assessment, scheduling, and sourcing tools
- Experience with technology launches, production support, break-fix, UAT, continuous improvement, administration, and automation
- Experience with vendor invoicing and contracts
- Knowledge of responsible AI, privacy, security, and compliance
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
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