Sr Specialist Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

This role is on CIBC’s Loan Operation team, a fast-paced back-office environment responsible for providing efficient operational support while maintaining compliance with internal controls and procedures within the functional area. This role will be accountable for providing professional and timely support to the UCC continuation process and related functions to ensure processing within 6months of expiration and life of loan monitoring is in place. You will work closely with the UCC vendor and internal stakeholders (e.g. Banking Centers, LOB and Loan Closers) to support other UCC needs. In addition, this role will also be accountable for the review and research of various collateral reports across the teams related to monitoring and tracking the accuracy of collateral data for Stock, Insurance, Imaging, Vehicle Titles, Releasing etc. and/or other department projects.

What You'll Be Doing

• Work collaboratively with various lines of businesses and support staff on all aspects of servicing the loans from post-closing to paid in full. Develop strong relationships with the line of businesses to build sustained confidence in order to improve the overall client experience. Escalate to Collateral Manager all issues that may impact the ongoing processes. Comfortable with phone conversations and phone etiquette.
• System knowledge - navigate many varied systems and is technically savvy. Examples of systems used in this role: ACBS, Metavante, Aspire, Loan Manager, Private Link, Microsoft etc.
• Product Knowledge - familiar with any CIBC products; bank accounts; credit cards; lending; investments; mortgages, etc.
• Multi-tasking and working in fast-paced, often-changing environment. Work in a team where processes and procedures are changing and updating

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

Who You Are

•        Bachelor’s degree or equivalent work experience
•        Minimum 5-10 years’ experience 
•        Loan documentation knowledge
•        Detail-oriented, analytical 
•        Critical thinking skills 
•        Driven by collaboration and teamwork  
•        Client-focused to go above and beyond to do the right thing 
•        Strong communication skills
•        Multi-task, champion change 
•        Solid product knowledge
•        Tech, systems savvy 
•        Accountable  

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At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $86,600- $95,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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