At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
About This Role:
· Process standard and non-standard consumer credit card applications according to department policies and guidelines.
· Review customer account maintenance requests including but not limited to: Credit limit increases, authorized user add/removals, name changes, etc.
· Maintain the department’s standard Decision and Procedure Accuracy Rating for Credit Underwriter.
· Maintain the department’s Productivity Standard for Credit Underwriter.
· Provide comprehensive and professional customer service while accurately answering incoming customer inquiries from both internal and external customers
· Cross-train in functional work areas under the Credit Operations Management team as well as perform Miscellaneous Duties as assigned by management
· Understand and adhere to all policies, laws and regulations applicable to this role.
· Adhere to the banks BSA/AML program, which includes, but not limited to the customer identification program, customer due diligence policy and completing all BSA /AML training in a timely manner.
Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental/divisional policy
The Ideal Candidate for This Role:
Job Qualifications:
· Ability to multi-task and prioritize assigned workload
· Strong teamwork and interpersonal skills; demonstrate professionalism
· Ability to build and develop collaborative working relationships
· Excellent attention to detail
· Excellent oral and written communication skills
· Proficient with Microsoft suite of products
· Ability to plan, organize and implement with minimal direction
· Ability to work Monday through Friday, 9am-6pm with some required weekend days throughout the year.
· Strong decision-making skills.
· Ability to work with confidential information.
· Prior exposure/experience with credit card highly desired.
· A fast learner who has prior experience working with credit cards
Preferred Skills and Abilities (desired not required):
· College Degree or equivalent business unit work experience
· Knowledge of the First Work System, TBS, ACAPS, ICE, E-Gain
· Excellent PC skills desired
· Knowledge of Credit Operations procedures, systems and terminology, desire to learn Credit Services functions
Compensation:
Compensation range (base pay): $36,720.00-$58,752.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20251595Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Top Skills
What We Do
For more than 165 years, FNBO, a subsidiary of First National of Nebraska, has set the standard for outstanding customer service coupled with some of the most innovative financial products in the industry.
When it opened in 1857, FNBO was a local bank that served only Omaha and the surrounding communities. Today, FNBO has locations in eight states and more than 6.6 million customers across the country. First National of Nebraska and its affiliates have nearly $30 billion in managed assets and 5,000 employee associates.
We've come a long way in the last century and a half. As you browse through our site, we think you'll understand why we've been so successful – and why we're so excited about what the future holds for our customers and our organization.
Check us out at www.fnbo.com.
