Lucid Software is the leader in AI-driven work acceleration, helping teams see and build the future by turning ideas into reality. Its products include the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. The Lucid Visual Collaboration Suite, combined with powerful accelerators for cloud and process transformation, empowers organizations to streamline work, foster alignment, and drive business transformation at scale. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Are you a tech-savvy problem solver who loves the thrill of the win? Do you look at complex technical challenges as an opportunity for creativity? If so, we want you on our team.
We are looking for a sharp, inquisitive, and passionate Solutions Engineer to join our EMEA team in Amsterdam. In this role, you will bring our visual collaboration suite (Lucidchart & Lucidspark) to life for our largest customers. Partnering directly with our Enterprise Sales team, you will serve as the technical lead —bridging the gap between complex business problems and powerful, elegant solutions.
Ultimately, you’ll be the trusted technical partner who shows our enterprise clients how to unlock value, visualize complexity, and work smarter using Lucid.
Responsibilities:- Craft and deliver high-impact, tailored technical demonstrations that showcase the value of the Lucid platform to prospects and enterprise executive stakeholders.
- Run deep technical discovery to uncover client pain points, and quickly shape a compelling narrative around business value.
- Lead strategic customer pilots and onsite workshops - defining technical success criteria, establishing clear ROI, and guiding training sessions.
- Serve as the product Subject Matter Expert (SME) both internally for our sales organization and externally for our customers.
- Act as the link between the field and our product organization, translating customer signals into actionable feedback to influence our roadmap.
- Innovation - use creativity and strategic thinking to optimize SE operations, build reusable assets, and scale team impact.
- Experience: 5+ years of experience thriving as a Solutions Engineer, Solutions Consultant, or in a similar customer-facing enterprise role.
- Communication Mastery: Exceptional written, verbal, and presentation skills. Can command a room (or a Zoom call), practices active listening, and translates complex technical concepts into clear business value.
- Dynamic Presenter: Highly adaptable in the room. You don't rely on a rigid script and are perfectly comfortable pivoting from a structured presentation into a fluid discussion to meet the customer exactly where they are.
- Solution-Oriented Mindset: A natural bias toward action and a collaborative approach to problem-solving. You focus on how to make innovative ideas work rather than finding reasons to shut them down.
- Team Collaboration: Highly collaborative, proactive, and values-driven. You thrive in fast-paced, cross-functional team environments.
- Cultural Alignment: Genuinely connected to Lucid’s products, mission, and vibrant, continuous-learning culture.
- Travel: Willingness to travel for customer on-sites and industry conferences.
- This position is hybrid, combining remote work with in-person collaboration at our Amsterdam, NL office two days per week (Tuesday and Thursday).
- Experience with process strategy and design, including process improvement methodologies, process mapping and modeling, or standard process frameworks like APQC.
- Experience with process execution, such as utilizing process mining tools for discovery or deploying process automation solutions.
- A continuous learner who actively stays ahead of industry trends and the rapidly changing AI and tech landscape.
- Experience with digital transformation initiatives within large enterprise organizations.
- Hands-on experience with coding, advanced data manipulation (like complex Excel/Google Sheets modeling), or other technical software tools.
- Fluency in a major European language. German is a strong plus.
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Skills Required
- 5+ years experience as a Solutions Engineer, Solutions Consultant, or similar customer-facing enterprise role
- Exceptional written, verbal, and presentation skills
- Ability to deliver dynamic, tailored technical demonstrations and presentations
- Strong solution-oriented mindset and collaborative problem-solving approach
- Proven ability to run technical discovery, define success criteria, and lead pilots/workshops
- Ability to work out of Amsterdam office twice a week (Tuesdays and Thursdays)
- Willingness to travel for customer on-sites and industry conferences
- Fluency in a major European language (German is a strong plus)
- Experience with digital transformation initiatives within large enterprise organizations
- Hands-on experience with coding or advanced data manipulation (complex Excel/Google Sheets modeling) or other technical software tools
- Familiarity with diagramming frameworks such as BPMN, UML, or Cloud Architecture mapping
- Design sensibility for building polished presentations and visual assets
- Experience with Scrum/Agile methodologies
Lucid Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lucid Software and has not been reviewed or approved by Lucid Software.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, disability, life insurance, Flexible Spending Accounts, and mental health support. Distinctive options such as fertility benefits are also highlighted.
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Leave & Time Off Breadth — Time off includes generous PTO and a paid sabbatical after five years, alongside paid holidays and sick leave. Paid family leave and volunteer time further expand time-off pathways.
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Equity Value & Accessibility — Compensation packages commonly include equity grants and access to an employee stock purchase plan, paired with performance bonuses. These ownership and reward elements are positioned as standard parts of the total package.
Lucid Software Insights
What We Do
Lucidchart is your solution for visual communication and cross-platform collaboration. Create professional flowcharts, process maps, UML models, org charts, and ER diagrams using our templates or import feature. Works on Mac, PC, and Linux and integrated with your favorite apps. Start a free trial today!
