About this opportunity
We are looking for a Fintech Solution Support Engineer to ensure the stability, availability, and performance of our digital financial services platforms. In this role, you will provide L2 production support, manage incidents and service restoration, contribute to system integrations, and collaborate with cross-functional teams to deliver secure, reliable, and high-performing fintech solutions. You will play a key role in maintaining business continuity while driving continuous operational improvements.
What you will do• Provide L2 technical support for fintech platforms, resolving incidents, service requests, and problems within agreed SLAs. • Perform root cause analysis (RCA) for recurring and critical incidents, implementing corrective and preventive actions. • Execute application deployments, patches, configuration changes, and rollback activities following change management processes. • Participate in on-call rotations and major incident management, ensuring timely communication and resolution. • Support system integrations by executing and validating integration testing and troubleshooting API-based services. • Review API specifications, integration contracts, and solution documentation to support implementation activities. • Contribute to minor solution design and configuration updates, including routing rules, API mappings, and parameter tuning. • Collaborate with Solution Architects, Engineering, Operations, Security, Compliance, and external partners to enhance solution reliability. • Maintain secure platform configurations, access controls, logging, and compliance with security standards. • Identify opportunities to improve system reliability, monitoring, automation, and operational efficiency. • Communicate technical issues, resolutions, and status updates effectively to technical and business stakeholders.
The skills you bring• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. • 6-12 years of experience in application or system support within fintech, mobile financial services, or other high-transaction environments. • Strong experience supporting mission-critical production systems with high availability requirements. • Knowledge of Linux/Unix administration and troubleshooting. • Understanding of APIs, system integrations, and distributed applications. • Familiarity with cloud platforms (AWS, Azure, or GCP) and container technologies such as Docker and Kubernetes. • Knowledge of IT service management processes, incident management, and change management. • Understanding of fintech security, compliance, and operational best practices. • Strong analytical, problem-solving, and communication skills with a customer-focused mindset. • Ability to work effectively under pressure, manage priorities, and collaborate across cross-functional teams. • Certifications related to IT service management or operations (for example ITIL Foundation). Cloud or platform certifications (for example AWS/Azure/GCP Associate-level) are an advantage. • Security or compliance-related certifications are a plus but not mandatory.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 787874
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline
- 6-12 years experience in application or system support within fintech, mobile financial services, or high-transaction environments
- Experience supporting mission-critical production systems with high availability requirements
- Linux/Unix administration and troubleshooting
- Understanding of APIs, system integrations, and distributed applications
- Familiarity with cloud platforms (AWS, Azure, or GCP)
- Experience with container technologies such as Docker and Kubernetes
- Knowledge of IT service management processes, incident management, and change management
- Understanding of fintech security, compliance, and operational best practices
- Strong analytical, problem-solving, and communication skills with customer-focused mindset
- ITIL Foundation or other IT service management certification
- Cloud/platform certifications (AWS/Azure/GCP Associate-level)
- Security or compliance-related certifications
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
