The Role
The Sr. Solution Manager drives enterprise implementations, managing solution design and stakeholder relationships to enhance customer success with Coupa's spend management platform.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Solution Manager at Coupa:
Sr. Solution Manager drives successful enterprise implementations by owning the end-to-end solution design and ensuring alignment across platform functions and solution architects. By leading key decision-making, fostering executive stakeholder relationships, and partnering closely with Engagement Managers, they accelerate delivery timelines and improve customer adoption. Their expertise in source-to-pay best practices and complex problem-solving enables customers to achieve rapid, successful go-lives, while coaching project teams and advocating Coupa’s implementation methodology helps scale delivery quality and long-term customer success.
What You'll Do:
- Lead professional services projects with some of the largest companies in the world, as the design face (Solution Manager) with the objective of providing continuity across the platform functions & the various solution architects
- Accountable for the overall design of customers implementations, advocating for industry & technology best practices
- Partner with the Coupa Engagement Manager project managers to bring design leadership and accountability in how we show up for customer success
- Foster and develop relationships with customers key stakeholders
- Drive the key decision making & materials to support project progress and artifacts
- Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
- Broaden and Deepen your Coupa, as well as source-to-pay, knowledge throughout the source-to-pay lifecycle to be a clear and concise communicator
- Collaborate with documentation and product management teams to share expertise in further developing content & product
- Engage customers in enlightened business need discussions versus feature/function basics.
- Follow & advocate the Coupa implementation methodology to ensure customers adhere to good practices
- Work in both individual and team environments, on and off customers site.
What You Will Bring to Coupa:
- Experience of managing a professional services team or consulting projects
- 7+ years’ experience in a consultative project orientated work environment, either internally via or with a consulting firm
- Must be able to work in a fast paced and passionate environment
- Must have a strong team success mentality as well as customer success focus
- Strong experience in Coupa products and source-to-pay
- Experience with Project Management or understanding good project principles which support software implementations and customer transformations
- Strong skills in tackling challenging or complex problems within a business. The ability to simplify the problem, bring decision frameworks, and corral a team to recommending solutions
- Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live
- Previous senior consulting experience with competing applications is a solid predictor of success e.g: Ariba, Ivalua, Jaggaer, GEP
- Strong written and verbal communication skills
- Experience configuring and delivering software demonstrations are required
- Experience in building a workshop plan which fits the scope at hand, developing materials, and facilitating workshops to achieve desired outcomes.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Consulting
Coupa
Source-To-Pay Principles
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
None
HR
Ann Arbor
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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