The Role
The Sr. Solution Manager drives enterprise implementations, managing solution design and stakeholder relationships to enhance customer success with Coupa's spend management platform.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Solution Delivery Lead at Coupa:
Sr. Solution Delivery Lead drives successful enterprise implementations by owning the end-to-end solution design and ensuring alignment across platform functions and solution architects. By leading key decision-making, fostering executive stakeholder relationships, and partnering closely with Engagement Managers, they accelerate delivery timelines and improve customer adoption. Their expertise in source-to-pay best practices and complex problem-solving enables customers to achieve rapid, successful go-lives, while coaching project teams and advocating Coupa’s implementation methodology helps scale delivery quality and long-term customer success.
What You'll Do:
- Lead professional services projects with some of the largest companies in the world, as the accountable design face (Solution Manager) with the objective of driving optimal design quality, leading industry practices, and maximum synergy across the entire Coupa suite
- Perform a Leading role within the Coupa Professional Services COE to drive enablement on business process expertise and consulting best practices across the wider Coupa delivery teams
- Conduct architectural design reviews on implementations to ensure quality in delivery from our and partner implementation teams
- Develop and implement standardized procedures, templates and tools to enhance the quality of delivery team operations
- Foster and develop relationships with customers key stakeholders
- Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
- Collaborate with documentation and product management teams to share expertise in further developing content & product
What You Will Bring to Coupa:
- Must have hands-on Coupa experience (implementation / consulting)
- 7+ years in Procure-to-Pay / Source-to-Contract (consulting, SaaS, or in-house)
- Experience leading teams or global SaaS implementations
- Strong client management with proven delivery of workshop management, successful & on-time go-lives
- Deep understanding of Procurement + Finance processes and systems
- Experience across industries (e.g. Healthcare, Retail, FS, Manufacturing, Oil & Gas)
- Strong stakeholder management (exec-level, cross-region) and communication skills
- Strong understanding of delivery methodologies and customer success principles
- Highly organized, strong problem-solving and analytical skills
- Experience with similar platforms (e.g. Ariba, Ivalua, Jaggaer, GEP) is a bonus
- Willingness to travel regionally and possibly globally (required)**
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- Experience of managing a professional services team or consulting projects
- 7+ years' experience in a consultative project oriented work environment
- Strong experience in Coupa products and source-to-pay
- Strong skills in tackling challenging or complex problems
- Extremely strong client management skills
- Experience configuring and delivering software demonstrations
- Experience in building a workshop plan and facilitating workshops
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe comprehensive healthcare and mental wellness programs for employees and their families, positioning well‑being as a core pillar of the package.
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Leave & Time Off Breadth — Generous paid time off, parental leave, and company Wellness Days are highlighted, with remote‑work flexibility available for many roles.
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Parental & Family Support — Family‑focused offerings include parental leave, fertility benefits, family medical leave, and on‑site mother’s rooms to support caregivers.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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