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Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service.
Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.
We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.
- Lead technical discussions and provide industry best practices for merchant partners that include leading brands and household names in the retail, manufacturing, and consumer products spaces
- Design solutions that elegantly integrate Extend with merchants’ existing technical infrastructure including eCommerce, POS, OMS, and ERP systems
- Support merchant teams during each stage of the onboarding process, including business requirements gathering and product fit-gap analysis
- Perform software demonstrations and technology presentations
- Work directly with the product engineering and revenue leadership to design best-in-class solutions for unique technical challenges
- Be a driver of innovation within the team, the company, and with our merchant partners, by looking for better ways to do the work we do, automate our integrations, and build tools
- Contribute to enablement efforts to ensure internal team growth of domain expertise
- 7+ years of experience in technical solution architecting or technical solution engineering role
- 7+ years of customer-facing experience in a technology, consulting, or financial services company
- Strong experience working with Mid-Market and Enterprise merchants
- Strong experience in developing and demonstrating solution capabilities and value
- Experience working with eCommerce and ERP platforms
- Experience with Javascript, HTML, CSS, and RESTful Integrations
- Excellent communication skills and ability to clearly explain technical concepts and solutions to partners
- Ability to perform in a high-energy environment with dynamic job responsibilities and priorities
- Ability to clearly explain technical concepts and solutions to merchants
- Ability to take ownership of work products from end-to-end
- Excellent communication and analytical skills
- Experience integrating common eCommerce platforms (e.g. Shopify, Salesforce CommerceCloud, BigCommerce, WooCommerce, Magento, etc.)
- Experience with back-office OMS and ERP systems
- Familiarity with general accounting practices and business processes
- Familiarity with Typescript, React and Node.js
- Experience implementing or integrating with POS systems
Estimated Pay Range: $165,000 - $185,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Very generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Extend CCPA HR Notice
What We Do
Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. We power extended warranties both online and offline while also providing consumers with a modern, digitally native experience that eliminates the issues customers face today with legacy offerings.
