Sr Software Engineering Manager

As a Sr Software Engineering Manager, you will be focused on guiding and managing a team of software engineers to deliver high-quality products and solutions. This involves technical oversight, team development, and strategic planning to ensure the team's success in aligning with the company's goals.

We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

• Lead, mentor, and manage direct reports fostering a collaborative and innovative work environment

• Oversee the planning, execution, and delivery of software development projects, ensuring they meet quality standards, deadlines, and budget constraints

• Collaborate with the development teams to design, develop, and deploy solutions that enhance our platform’s functionality and performance

• Contributes strategic vision and integrates a broad range of ideas regarding applications development

• Stay updated with the latest industry trends and technologies, applying this knowledge to improve our platform and the user experience of our stakeholders

• Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs

• Work closely with other functional groups and digital teams to align software development projects with business goals and customer needs.

• Problem-solving for complex and multi-dimensional challenges

• Communicate with executive leadership on matters of strategic importance

• Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports

Minimum Requirements:

• Bachelor’s degree in computer science or related field

• 8+ years of IT work experience

• 5+ years hands-on experience in ServiceNow with good knowledge of ITSM and ITOM processes, including Request Management, Change Management, Configuration Management (CMDB), Event Management, Incident Management and Problem Management

• 3+ years of experience working with key business partners for business requirements gathering

• 2+ years of experience with scripted REST APIs

• Experience educating internal or external customers in best practice design

• Experience working in an Agile environment with focus in SCRUM methodologies.

• Experience in ServiceNow Administration and Production support

• Ability to execute a project based on our priorities, context, risks and desired outcomes

• Ability to work independently or with team

• Demonstrate strong initiative and self-starter Preferred Requirements:

• Certified ServiceNow System Administrator