At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Position Purpose
The Senior Programmer Analyst serves as a technical and functional expert supporting a portfolio of digital commerce, customer experience, and marketing technology platforms across the Emerging Channels Portfolio. This role partners with business stakeholders, vendors, and technical teams to design solutions, support production systems, troubleshoot complex issues, and deliver enhancements that improve customer and business outcomes.
The ideal candidate combines strong systems analysis and problem-solving skills with experience supporting enterprise applications, integrations, data flows, and customer-facing technologies.
We offer:
Extraordinary employee experience
Flexible schedule
Work from home up to 5 days a week
Fitness subsidy
Education subsidy
3 paid days to enjoy outdoor activities
5 Personal/sick days
L.L.Bean employee discount
Asociación solidarista
Life and medical insurance
Company doctor
About the role
Partner with business teams to gather requirements, evaluate options, and deliver technology solutions that support business objectives.
Design, configure, test, implement, and support application enhancements and integrations.
Serve as a primary support resource for digital commerce, marketing, customer service, and international business applications.
Troubleshoot production issues, perform root cause analysis, and coordinate resolution efforts with internal teams and vendors.
Monitor application performance, integrations, and data flows to ensure system reliability and operational stability.
Support project delivery activities including solution design, testing, deployment, and post-implementation support.
Analyze data, application performance, and business processes to identify improvement opportunities.
Maintain system documentation, support procedures, and knowledge resources.
Participate in on-call support and incident management activities.
Other related duties as assigned or as opportunities for growth arise.
This role may support initiatives related to:
Digital marketing and customer engagement
Salesforce platform enhancements
International commerce operations
Customer service technology
Reporting and analytics improvements
Application modernization and integration projects
Customer experience optimization
About you:
Education Level: Bachelors Degree in Computer Science, Information Systems, or related filed.
Experience required: 5+ years of experience in systems analysis, application support, software implementation, or enterprise application development.
English level: C1 (Advanced)
Technologies & Platforms
Experience with some combination of the following:
Salesforce Service Cloud
Salesforce Marketing Cloud (SFMC)
Salesforce Commerce Cloud (SFCC)
APIs and system integrations (Apigee preferred)
SQL and data analysis
ECOM, Analytics, Testing, Reporting and Marketing tools (Splunk, Postman, GA4, Tealium, Tableau, Feedonomics, etc.
Required skills:
Strong analytical, troubleshooting, and problem-solving skills.
Experience supporting customer-facing applications and integrated enterprise systems.
Ability to communicate effectively with technical and non-technical stakeholders.
Proven ability to manage multiple priorities and work independently in a fast-paced environment.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
Skills Required
- Bachelor's Degree in Computer Science, Information Systems, or related
- 5+ years experience in systems analysis, application support, software implementation, or enterprise application development
- English level C1 (Advanced)
- Experience with Salesforce Service Cloud
- Experience with Salesforce Marketing Cloud (SFMC)
- Experience with Salesforce Commerce Cloud (SFCC)
- Experience with APIs and system integrations (Apigee preferred)
- Experience with SQL and data analysis
- Experience with Splunk
- Experience with Postman
- Experience with GA4
- Experience with Tealium
- Experience with Tableau
- Experience with Feedonomics
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to communicate effectively with technical and non-technical stakeholders
- Proven ability to manage multiple priorities and work independently in a fast-paced environment
What We Do
Welcome to the outside. The official LinkedIn for L.L.Bean. #BeanOutsider L.L.Bean, Inc. is a leading multi-channel merchant of quality outdoor gear and apparel. Founded in 1912 by Leon Leonwood Bean, the company began as a one-room operation selling a single product, the Maine Hunting Shoe. While its business has grown substantially, the company remains committed to the same honest principles upon which it was built – a focus on the customer, continuous product improvement and innovation, respect for people, and preservation of the natural environment. The 220,000 sq. ft. Flagship campus of stores in Freeport, Maine is open 24 hours a day, 365 days a year and welcomes more than three million visitors each year. L.L.Bean can be found worldwide on http://www.llbean.com/ and in over 160 countries via the catalog and website. http://www.llbeancareers.com http://www.llbeanbusiness.com While exploring job opportunities, we recommend you use caution to prevent against internet, email and telephone scams which have become increasingly prevalent. Some of these scams seek to entice victims to pay money or divulge sensitive personal information via fake interviews, employment applications or even offer letters. Please keep the following in mind if you are seeking employment with L.L.Bean: • An L.L.Bean employee will not solicit candidates through a non-L.L.Bean email address or phone number (such as Yahoo, Hotmail or Gmail). • Positions posted on external sites (such as LinkedIn or Indeed) should also appear on llbeancareers.com, if legitimate. • L.L.Bean will never ask for personal information early in the interview process (such as your social security number, national insurance number, date of birth, bank account information, or other sensitive personal information). This information is only required after L.L.Bean offers you a job and you accept the position. [email protected] • Bank information will not be collected prior to the first day of employment.
