Sr Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

• Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies. 
• Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users. 
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.   
• Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services. 
• Explore the latest ServiceNow features and evaluate them for adoption 
• Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility. 
• Establish and promote best practices around platform development, integrations, and performance optimization. 
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality  
• Mentor and guide engineers, fostering technical excellence and professional growth within the team. 

• 5+ years of software engineering, with a record of technical direction adopted beyond your immediate team. 
• Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.  
• Use AI-assisted development tools and LLMs as a core part of your workflow, from requirements analysis and code generation to test creation, code review, and documentation, while keeping accountability for quality and security.
• Design and build agentic AI solutions on the ServiceNow platform, such as autonomous agents, multi-step workflows, and tool-using assistants that take action across ServiceNow and integrated systems.
• Partner with product owners to translate requirements into well-scoped technical designs, owning your code from design and implementation through test automation and delivery to users.
• Develop scalable, maintainable, and reusable software components and integrations, with a strong emphasis on performance, reliability, and clean architecture.
• Own critical technical initiatives from planning to deployment, continuously refining existing applications and services.
• Build proof-of-concept and prototype solutions, including AI-powered ones, to validate architectural decisions and demonstrate feasibility before committing to full delivery.
• Explore the latest ServiceNow features and AI capabilities, evaluate them for adoption, and share findings with the team.
• Establish and promote best practices for AI-assisted and agentic development, platform development, integrations, and performance optimization, including guardrails for prompt design, evaluation, and responsible AI use.
• Foster a culture of continuous learning by sharing engineering, quality, and AI practices across the team.
• Mentor and guide engineers in effective use of AI tools and modern engineering practices, fostering technical excellence and professional growth.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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