Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
About Us
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travellers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Job Summary
Advanced experience in designing, writing program code, testing, documenting, and implementing functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Identifies and prevents production problems and implement immediate resolution efforts across technology areas. Mentoring Software Engineers, holistic vision of organization and impact, focusing on “shift left” activities.
As a Sr Software Engineer - AWS / MarTech, you’ll build secure, scalable cloud services that support the enterprise Content Supply Chain and move high-volume content from creation through customer experience.
You’ll apply AWS cloud-native engineering, infrastructure as code, CI/CD, observability, and secure engineering practices across services and integrations supporting AEM, Workfront, Fusion, CMS/DAM, and downstream digital channels. You’ll collaborate with Product, Architecture, Adobe platform teams, QA, and distributed US-India engineering teams while helping shape reusable technical standards.
Responsibilities
Drive the technical direction and feature roadmap of large-scale cloud systems
Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members
Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
Drives detailed definition of feature requirements through discussions with product managers and customers
Supports continuous improvement by investigating alternatives and new technologies
Prepares and installs solutions by determining and designing system specifications, standards, and programming
Evaluates code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities
Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
May perform other job duties as directed by Employee's Leaders
Design, build, test, and operate secure, scalable AWS services using serverless, containers, and managed AWS capabilities for enterprise MarTech workloads.
Develop cloud services and integrations that support AEM, Workfront, Fusion, CMS/DAM, content workflows, and downstream digital channels.
Build and maintain infrastructure as code using CloudFormation, CDK, Terraform, or equivalent approaches, with automated deployment, rollback, and environment promotion.
Establish observability across AWS services and integrations through logging, metrics, tracing, alerting, performance tuning, and incident-response practices.
Apply secure cloud engineering practices including IAM, secrets management, encryption, vulnerability remediation, and automated controls for services and credentials.
Knowledge, Skills and Abilities
Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
Proactively shares knowledge and skills of software development and testing to solve a range of problems
Advanced knowledge of at least one required programming language
Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams
Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences
Ability to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Ability to mentor others
Ability to lead ideating, presentations, mentoring and group-thinking sessions
Ability to influence without authority
Cloud-native AWS engineering - 5–7+ years building secure, scalable production services using serverless or containers and managed AWS services.
Infrastructure as code and CI/CD - 4–6+ years with CloudFormation, CDK, Terraform, or equivalent, including automated deployment, rollback, and environment promotion.
Observability and production reliability - 4–6+ years implementing logging, metrics, tracing, alerting, performance tuning, and incident response across cloud services and integrations.
Secure cloud engineering - 5–7+ years applying IAM, secrets management, encryption, vulnerability remediation, and automated security controls.
Agile engineering collaboration - 3–5+ years translating platform and integration requirements into working software, participating in design and code reviews, and delivering iteratively with cross-functional teams.
Ability to work across enterprise CMS/DAM and MarTech integrations and understand how cloud services support content creation, orchestration, activation, and delivery.
Experience integrating AWS services with AEM, Workfront, Fusion, CMS/DAM, content workflows, or downstream digital channels.
Education
Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
Required: Advanced-level experience, seasoned and specialized knowledge in:
Software development and methodologies
5-7 years of relevant work-related experience
Required: 5–7+ of progressive professional experience aligned to the role, with relevant experience in enterprise MarTech, cloud, CMS, API, or digital-platform engineering.
5–7+ years building production AWS cloud-native services and integrations for enterprise platforms.
Experience integrating AWS services with AEM, Workfront, Fusion, CMS/DAM, content workflows, or downstream digital channels.
Demonstrated hands-on experience with infrastructure as code, automated CI/CD, deployment automation, and production support.
Other Qualifications
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent formal training
- 5–7 years of relevant professional experience
- 5–7+ years building secure, scalable production services using AWS cloud-native technologies, serverless, containers, or managed AWS services
- 4–6+ years of infrastructure as code and CI/CD experience using CloudFormation, CDK, Terraform, or equivalent
- 4–6+ years implementing observability, including logging, metrics, tracing, alerting, performance tuning, and incident response
- 5–7+ years applying secure cloud engineering practices, including IAM, secrets management, encryption, vulnerability remediation, and automated security controls
- 3–5+ years translating platform and integration requirements into software, participating in design and code reviews, and delivering with cross-functional teams
- Experience with enterprise MarTech, cloud, CMS, API, or digital-platform engineering
- Experience integrating AWS services with AEM, Workfront, Fusion, CMS/DAM, content workflows, or downstream digital channels
- Advanced knowledge of at least one programming language
- Experience with software development methodologies, practices, concepts, and technologies
- Ability to mentor software engineers and lead technical development teams
- Ability to work extended hours as needed
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
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What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
