Sr. Software Engineer - Site Reliability

Sr. Software Engineer - Site Reliability​

ShipperHQ is seeking a talented Site Reliability Engineer (SRE) with a strong software engineering background to join our dynamic team. If you’re ready to redefine shipping and have a strong background in software engineering, cloud infrastructure, automation, and DevOps, apply now to be a part of the ShipperHQ journey!

About ShipperHQ and this Position:

ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the globe with 30+ members based in Austin, Texas. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

We’re seeking a Sr. Site Reliability Engineer to join our fast-paced Engineering Team. Our ideal candidate is a self-starter with an engineering discipline and mindset ready to take ownership of our cloud systems, reference architectures, deployment processes, and landing zones. Someone with strong knowledge of AWS, DevOps, and automation to work across our complex environment.

Your Impact:

• Create and maintain Infrastructure as Code(IaC) for cloud systems

• Design, code, and provision solutions to improve cloud operations; provide services to engineering and QA teams.

• Utilize, improve, and manage CICD pipelines for software application deployment across various environments

• Collaborate with security operations to maintain proper security posture

• Set up, configure, and maintain high availability in the public cloud

• Develop and maintain robust observability and logging systems

• Support and work alongside software engineers

• Guide peer teams on best practices for infrastructure and application deployment.

• Implement monitoring and logging standards for infrastructure and applications

• Provide services and tools to the organization to reduce dependencies on the DevOps team.

What We're Looking For:

• Experience:

  • The ideal candidate should have 5+ years of experience in a Software Engineering role or an equivalent position, showcasing a strong background in the field. This includes extensive experience in AWS, especially in multi-region/multi-tenant environments, demonstrating a high level of expertise in cloud platforms

  • Background in software development is required, showcasing a comprehensive skill set that spans both development and operations.

• Technology:

  • Hands-on experience with databases, enterprise software, and eCommerce, indicating a broad and practical understanding of relevant technologies.

  • Proficient in working with containerized environments and application modernization, demonstrating a high level of tech-savviness.

  • Experience with CI/CD tools such as GitLab, indicating a strong understanding of continuous integration and continuous deployment practices.

  • Experience managing cloud systems using Infrastructure as Code (IaC), preferably Terraform.

  • Understanding of observability and incident response teams and processes.

  • Proficiency in maintaining Linux/Unix systems.

  • AWS experience preferred.

• Personality Traits:

  • Support a test-driven, quality culture that drives continuous improvements in the Quality Process, emphasizing a commitment to delivering high-quality solutions.

  • The candidate should exhibit a deep understanding of Test-Driven Development (TDD) and Agile methodologies, showcasing a commitment to efficient and collaborative work practices.

• Attitude:

  • A positive and proactive attitude is essential, along with a strong command of software automation production systems, highlighting a solution-oriented mindset.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success

• Enjoy 22 days of PTO plus public holidays

• Benefit from 401k Match

• Medical, Dental, and Vision Insurance

• Maternity and Paternity Leave

Logistics:

• This is a full-time position working out of our Austin, TX office 2 days a week

• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.