Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
- Drive the technical direction and feature roadmap of large-scale cloud systems
- Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
- Drives detailed definition of feature requirements through discussions with product managers and customers
- Supports continuous improvement by investigating alternatives and new technologies
- Prepares and installs solutions by determining and designing system specifications, standards, and programming
- Evaluates code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
- Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities
- Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- May perform other job duties as directed by Employee's Leaders
- Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
- Proactively shares knowledge and skills of software development and testing to solve a range of problems
- Advanced knowledge of at least one required programming language
- Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams
- Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences
- Ability to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
- Ability to mentor others
- Ability to lead ideating, presentations, mentoring and group-thinking sessions
- Ability to influence without authority
Education
Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
Required: Advanced-level experience, seasoned and specialized knowledge in:
Software development and methodologies
5-7 years of relevant work-related experience
5+ years in Software QA/Testing, with 2+ years in AI/ML or LLM-based systems; hands-on experience testing agentic/multi-agent architectures
Strong programming skills in Python or TypeScript/JavaScript; experience building test harnesses, simulators, and fixtures.
Experience with LLM evaluation (exact/soft match, BLEU/ROUGE, BERTScore, semantic similarity via embeddings), guardrails, and prompt testing.
Agentic AI performance/ Load testing experience and Agentic AI defect life cycle and defect triage experience
Expertise in distributed systems testing, latency profiling, resiliency patterns (circuit breakers, retries), chaos engineering, and message queues.
Preferred: Experience in
- Prior ownership of cost/latency/SLAs for AI workloads in production
- Knowledge of MLOps (model versioning, datasets, evaluation pipelines) and A/B experimentation for LLMs.
- Background in cloud (AWS), serverless, containerization, and event-driven architectures.
- Multi-agent simulators, agent graph testing, and tooling latency emulation
- Building test harnesses, simulators, and fixtures
Other Qualifications
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field
- 5-7 years of relevant work-related experience
- 5+ years in Software QA/Testing, with 2+ years in AI/ML or LLM-based systems
- Strong programming skills in Python or TypeScript/JavaScript
- Experience testing agentic/multi-agent architectures
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
