Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role:
Cedar is on a mission to fix the broken patient financial experience in healthcare. As a Senior Software Engineer on our Communications & Login squad, you’ll help solve one of our most foundational challenges: how we engage patients meaningfully, personally, and at scale.
This team owns the first impression patients have with Cedar—everything from login flows to the email and text messages that guide them through their healthcare bills. It’s a deceptively complex problem. What we send, when we send it, how it's personalized, and how patients log in to act on it can be the difference between confusion and clarity. Done well, great communication doesn’t just improve payment outcomes—it helps patients feel informed, in control, and supported during a stressful part of the healthcare journey.
This is a role for someone who wants to ship meaningful product, build robust systems, and help level-up a growing team. You’ll work across the stack, bring clarity to ambiguous problems, and scale personalized patient communication across millions of users.
Why This Role Matters:
This team sits at the top of the funnel for Cedar's entire product experience. Your work directly influences patient engagement, financial outcomes, and ultimately the success of our provider clients.
You’ll work on:
- Revamping our comms content system to be understandable and scalable across teams
- Building personalization infrastructure to tailor messages to patient behavior and context
- Improving login flows and reducing friction at the most critical moment of patient interaction
- Enabling product teams to own and experiment with their own communication touchpoints
- Laying the groundwork for AI-powered messaging and intelligent patient outreach
- Own and deliver major features and platform improvements from concept to production
- Partner with product, design, and data to build scalable, patient-first communication systems
- Contribute to architecture decisions and technical direction for a growing squad
- Help revamp and scale our communications infrastructure for clarity, performance, and ownership
- Collaborate on personalization efforts—building data-driven, scalable systems that go beyond "tokenized" emails
- Provide hands-on technical mentorship to engineers across experience levels
- Bring clarity to ambiguous problems and translate them into actionable technical plans
- Champion best practices around system design, testing, code review, and team collaboration
- Bring a strong sense of ownership to team deliverables and outcomes
- 6+ years of professional software development experience, ideally in a full-stack role
- Strong communicator who collaborates well with cross-functional teams and non-technical stakeholders
- Skilled in mentoring peers and helping others grow through pairing, feedback, and guidance
- Experienced in designing systems with real-world scale, complexity, and ambiguity
- Comfortable with tradeoffs and pragmatic about architecture decisions
- Passionate about improving the healthcare experience through thoughtful, human-centered software
- Experience with personalized or segmented messaging systems
- Background working with communications platforms (e.g. SMS/email delivery, templating engines, experimentation frameworks)
- Familiarity with AI, LLMs, or machine learning models for personalization or messaging
- Comfort with Python/Django & React
Compensation Range and Benefits:
- Salary/Hourly Rate Range*: $195,500 - $247,250
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
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What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
Top Skills
What the Team is Saying
What We Do
Cedar is the AI-powered healthcare financial experience platform, built for the rising cost and complexity of healthcare payments. We help millions of people every year understand and resolve their medical bills with clarity and compassion, while helping healthcare organizations operate more efficiently. We’re combining AI, smart design, and empathy to fix one of healthcare’s most urgent crises.
Why Work With Us
Built on over a billion patient interactions, our platform unifies billing, payments, coverage, and support into one intelligent solution that learns and adapts, delivering stronger results for providers and more empathetic, affordable experiences for patients. We co-innovate with healthcare leaders to make care more accessible and affordable.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Cedar has adopted a hybrid work model that enables all Cedarians to work in a way that best serves them and their work at Cedar.
