Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
- Drive the technical direction and feature roadmap of large-scale cloud systems
- Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
- Drives detailed definition of feature requirements through discussions with product managers and customers
- Supports continuous improvement by investigating alternatives and new technologies
- Prepares and installs solutions by determining and designing system specifications, standards, and programming
- Evaluates code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
- Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities
- Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- May perform other job duties as directed by Employee's Leaders
- Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
- Proactively shares knowledge and skills of software development and testing to solve a range of problems
- Advanced knowledge of at least one required programming language
- Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams
- Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences
- Ability to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
- Ability to mentor others
- Ability to lead ideating, presentations, mentoring and group-thinking sessions
- Ability to influence without authority
- Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Required: Advanced-level experience, seasoned and specialized knowledge in: Software development and methodologies
5-7 years of relevant work-related experience
5+ years in Production support / SRE for cloud or AI/ML applications
4+ years using strong Python or Java—debugging, profiling, fixing production issues
3+ years in Cloud-native AWS—Lambda, ECS/EKS, API Gateway, DynamoDB, S3
3+ years in Observability—Datadog/CloudWatch/OTel, log/metric/trace analysis
3+ years in CI/CD, IaC basics (Terraform), and SRE practices—SLOs, error budgets
- Preferred: Experience in:
FinOps for AI inference (cost-per-call, token economics)
Eval frameworks (Ragas, DeepEval, Promptfoo) for AI features
Back-office workflow automation experience
Hands-on with agentic frameworks (LangChain/LangGraph/CrewAI) in support context
Docker + Kubernetes for AI workloads
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field
- 5-7 years of relevant work-related experience
- 5+ years in Production support / SRE for cloud or AI/ML applications
- 4+ years using strong Python or Java
- 3+ years in Cloud-native AWS (Lambda, ECS, EKS, API Gateway, DynamoDB, S3)
- 3+ years in Observability (Datadog, CloudWatch, OTel)
- 3+ years in CI/CD, IaC basics (Terraform), and SRE practices
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
-
Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
-
Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
