We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Aetna IT Delivery organization, within CVS Health’s Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Senior Software Development Engineer to drive the overall user experience for a Conversational AI platform that is helping our members and providers get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.
This is a contractor conversion job.
You will make an impact by:
Designing and developing AI conversations, including integrating with enterprise APIs to fulfill consumer requests
Applying clean coding skills and best practices
Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
Integrate chatbot solutions with multiple platforms
Enhancing user effectiveness of the conversational agents with the help of advanced technologies
Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
Tuning and enhancing Speech to Text models
Required Qualifications
5+ years software delivery experience including unit-testing, source code management
5+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
Preferred Qualifications
Backend (server side) development experience either in Java, node.js
Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
Experience with IBM Voice gateway and / or IBM Discovery is a plus
Knowledge of automated speech recognition, including SSML tagging for TTS
Education
Bachelor's degree or equivalent experience required
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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