Sr. SMS Strategist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is a leading marketing automation platform that empowers businesses to create personalized, data-driven marketing experiences to drive growth and customer engagement. With a customer-centric approach, Klaviyo helps businesses harness the power of their data to deliver relevant and impactful marketing campaigns.
Role Overview:
As a Senior SMS Strategist, you will play a pivotal role in partnering with our Customer Success Managers (CSMs) to maximize their customers' marketing potential through the Klaviyo platform as it relates to the customer's SMS program. You will work closely with CSMs and their customers to enhance SMS adoption, performance measurement and to develop revenue-driving strategies. You will also advance institutional SMS expertise through sharing insights, developing training programs and creating strategic resources.
Key Responsibilities:

• Develop customized SMS marketing strategies that leverage the capabilities of the Klaviyo platform and improve SMS engagement and revenue growth.
• Provide expert, tailored guidance on best practices for SMS marketing,compliance segmentation, and personalization.
• Monitor SMS campaign and flow performance and provide regular performance reports to customers.
• Offer recommendations for SMS optimization, growth and campaign enhancement based on data insights.
• Be an SMS evangelist by driving institutional knowledge forward and increasing customer adoption of advanced SMS strategies.
• Partner with cross-functional teams to ensure seamless execution of strategies.
• Deliver exceptional customer experiences through clear communication and effective relationship-building.
• Stay up-to-date with industry trends and emerging technologies to provide innovative solutions.

Qualifications:

• 7+ years of experience in SMS marketing. Additional experience in owned channels, email marketing, digital marketing or related fields preferred. Some brand/client side experience also preferred.
• Bachelor's degree or commensurate experience.
• Demonstrated experience with Klaviyo or similar marketing automation platforms.
• Proven experience in developing and executing successful data-driven SMS marketing campaigns.
• Advanced knowledge of SMS Compliance and Delivery
• Advanced understanding of SMS and email marketing best practices and strategies.
• Strong communication and client-facing skills, with the ability to explain complex concepts to non-technical stakeholders.
• Strong project management skills to oversee campaigns from start to finish.
• Analytical mindset with the ability to interpret data and the capability to articulate actionable insights with tradeoffs to persuade stakeholders.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Ability to work collaboratively in cross-functional teams.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$128,000 - $192,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.