Sr. Site Reliability Engineer

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is currently seeking an experienced Site Reliability Engineer. This full-time salaried position is an excellent opportunity to build upon a strong foundation of observability, incident response and support experience throughout the development lifecycle.

The Site Reliability Engineer will be joining a team of SRE’s who work closely with various other teams of world-class engineers to tenaciously and creatively solve problems and reduce manual toil wherever possible, ensuring the highest possible availability and resiliency of a rapidly growing global payment platform.

Successful candidates will be heavily results-driven, bring well-established expertise of both traditional and bleeding-edge technology to the table, as well as a desire to continuously grow and improve themselves and our platform.

Primary Job Responsibilities

• Build and maintain a comprehensive understanding of the platform and custom application stack
• Implement, maintain, and continuously improve observability strategies ensuring complete system health throughout all stages of the development lifecycle, up to and including production
• Establish, maintain, and continuously improve observability metrics for numerous complex products
• Implement, maintain, and continuously improve response procedures and other documentation
• Handle escalations and effectively collaborate with other team members to quickly determine root cause of any type of service degradation
• Continuously identify automation opportunities and follow-through until successful implementation
• Assist with troubleshooting and remediation of various failed scheduled jobs and data related concerns
• Participate in on-call rotation

Basic Requirements

• BS degree in Computer Science or equivalent degree, or equivalent years of relevant experience
• Minimum of 5 years of hands-on, technical experience in highly available, high throughput web-based technology environments
• Expert-level proficiency in one or more Application Performance Monitoring (APM) tools, such as Dynatrace, DataDog, NewRelic, etc.

Preferred Skills and Experience

• Next-level problem-solving abilities 
• Proven track record of successfully implementing various SLI/SLOs and fostering adoption in the organization 
• Implementing enterprise incident management practices 
• Strong familiarity with modern technology infrastructure including container orchestration, IaaS/PaaS cloud services, Azure, and VMWare 
• PowerShell scripting fundamentals 
• T-SQL Fundamentals 
• Working knowledge of application development processes 
• PCI policies and best practices 
• Strong SQL skills 
• Windows Server (IIS) Administration 
• Azure Kubernetes Service (AKS) 
• Comprehensive experience supporting real-time transaction processing applications 
• PagerDuty Process Automation (formerly Rundeck) 
• Solid understanding of core concepts: DNS, HTTP/HTTPS, Load-balancing, TCP/IP routing and switching 

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.