Site Reliability Engineer (Eng2)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Comcast Cloud Team is seeking a Site Reliability Engineer (SRE), Engineer 2, to maintain, improve reliability, support, and operate our multi-region OpenStack Private Cloud environment using open-source technologies. Our platform offers virtual machines, Block Storage, Object Storage, and provide IaaS private cloud services that complement our comprehensive hybrid cloud strategy. Our OpenStack based IaaS platform is comprised of thousands of Linux hosts running tens of thousands of virtual machines. Bring your expertise in Linux systems engineering, virtualization, networking, automation, performance tuning, and troubleshooting along with a desire to solve large scale problems. Security first mentality is a must.

Job Description

The Cloud Technologies Private Cloud SRE team supports private cloud platforms that internally rival public clouds in usage, performance and efficiency. Essential to our mission is to maximize availability, performance, and capacity utilization of our platforms. We use tools that build operational awareness for our tenants and our engineering teams, we scale through automation, and we continually improve our platforms in support to provide enhanced capabilities to our tenants.
 

The successful candidate will implement and support operational and reliability aspects of our OpenStack infrastructure, ensuring high availability, scalability, and performance. Our ideal candidate will have extensive Linux operating system administration, possess a proficiency in Infrastructure as Code (IaC) using tools such as Ansible, Git, Terraform, Kubernetes Operators, and Python scripting language. Must have knowledge and familiarity with operational best practices, monitoring tools (Prometheus, Grafana, ELK, fishymetrics) and demonstrate a deep understanding of storage, network services, architecture, distributed services, networks and protocols, and virtualization. Experience with OpenStack, Kubernetes and Ceph storage technologies, and experience in CyberSecurity is a plus. There will be an expectation to support migration/maintenance work during off-business hours and be part of an on-call rotation with the team.

This role can be based in Philadelphia, PA; Englewood, CO; Reston, VA; or Austin, TX. It is not approved for remote or Virtual employment. We are unable to provide sponsorship for this role now or in the future.

Core Duties and Responsibilities

• Monitor, optimize, and troubleshoot OpenStack services and infrastructure hardware to ensure high availability, performance, and security

• Stay abreast of industry trends, emerging technologies, and best practices in cloud computing and OpenStack ecosystem
• Develop and implement Infrastructure as Code (IaC) using tools such as Ansible, Terraform, and Git, ensuring automation and repeatability
• Document architecture, configurations, procedures, and troubleshooting steps for reference and knowledge sharing
• Anticipates and Interprets customer needs, assesses requirements, and identifies solutions based on best practices
• Solves complex problems, with a broad perspective to identify innovative solutions via automations 
• Ensures that system failures are restored in a timely manner
• Participates in the review of failures and provide feedback to prevent future occurrences
• Consistent exercise of independent judgment and discretion in matters of significance
• On-Call support as required

Required Qualifications

• 2-4 years designing, building, and operating OpenStack environments supporting high availability (99.99% availability), low latency enterprise applications
• 3+ years proficiency in automation and DevOps tools such as Ansible, AWX, Terraform, GitHub
• 3+ years proficiency with IP Networks and networking design and operations
• 3+ years hands on experience with server hardware deployments, maintenance, and troubleshooting
• 3+ years of strong Linux administration skills

Preferred Qualifications

• Prior experience with CEPH storage.
• Strong experience writing software that can engage with and consume data from other systems using APIs and SDKs 
• Prior experience and knowledge of git and peer-review workflow 
• Prior contributions to open-source software 
• Past software engineering projects you can show – e.g. GitHub portfolio 
• Willingness to learn by asking questions and showing initiative to learn 
• Ability to actively participate in team meetings, providing accurate and complete status updates 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Cloud Computing, Linux, OpenStack, Virtualization

Compensation

This job can be performed in Denver Campus with a Pay Range of $76,222.44 - $125,222.58

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.