The Role
Design, implement, and optimize ServiceNow solutions and integrations. Gather and refine requirements with stakeholders, customize modules and workflows, troubleshoot platform issues, produce technical documentation, mentor junior developers, enforce coding/security standards, perform Service Mapping/Discovery/Event Management, and participate in design reviews and code reviews.
Summary Generated by Built In
As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of ServiceNow.
Responsibilities
- Design, develop, and implement ServiceNow solutions, including customizations and integrations.
- Collaborate with stakeholders to gather, analyze, and refine requirements.
- Customize and configure ServiceNow applications, modules, and workflows.
- Troubleshoot and resolve technical issues on the ServiceNow platform.
- Develop and maintain technical documentation, including system designs and user guides.
- Mentor junior developers and contribute to the team’s technical growth.
- Stay updated on the latest ServiceNow features and industry best practices.
- Ensure compliance with coding standards, security policies, and best practices.
- Conduct code reviews and actively participate in design discussions.
- Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 5+ years of hands-on experience with ServiceNow development and administration.
- Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
- Strong understanding of ITSM and ITOM processes, including workflows and automation.
- Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
- Familiarity with Agile/Scrum methodologies for project delivery.
- Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Requirements
Skill
Required / Desired
Amount
of Experience
ServiceNow platform expertise (development, configuration, integration).
Required
6
Years
Required
6
Years
JavaScript and scripting knowledge.
Required
6
Years
Required
6
Years
API integration (REST/SOAP web services).
Required
6
Years
Required
6
Years
ITSM and ITOM process optimization.
Required
6
Years
Required
6
Years
ITSM, CSM, HAM, and FSM experience
Required
6
Years
Required
6
Years
Agile/Scrum project delivery.
Required
6
Years
Required
6
Years
Technical documentation and system design.
Required
6
Years
Required
6
Years
Troubleshooting and analytical thinking.
Required
6
Years
Required
6
Years
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 5+ years hands-on ServiceNow development and administration
- ServiceNow platform expertise (development, configuration, integration) - 6 years
- Proficiency in ServiceNow APIs
- JavaScript and scripting knowledge - 6 years
- HTML and CSS proficiency
- API integration experience (REST/SOAP web services) - 6 years
- Strong understanding of ITSM and ITOM processes (workflows, automation) - 6 years
- Experience with ServiceNow modules: ITSM, CSM, HAM, FSM - 6 years
- Experience with Service Mapping, Discovery, and Event Management configurations
- Familiarity with Agile/Scrum methodologies for project delivery - 6 years
- Technical documentation and system design experience - 6 years
- Troubleshooting and analytical thinking - 6 years
- Relevant ServiceNow certifications (e.g., Certified Application Developer, Implementation Specialist)
- Strong communication and collaboration skills
- Excellent problem-solving skills and attention to detail
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
