As Sr. ServiceNow Architect I, you’ll lead the design, implementation, and optimization of enterprise ServiceNow solutions across ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB. Collaborate with stakeholders to translate business objectives into secure, scalable, and sustainable technical solutions that improve operational efficiency and service delivery. Facilitate requirements workshops and technical design discussions to ensure alignment with organizational priorities while proactively identifying and addressing risks, dependencies, and design gaps throughout the development lifecycle. Specifically, we are looking for highly motivated and mission-oriented team members to support our program.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- You will lead the development, integration, and deployment of secure, scalable ServiceNow applications and solutions tailored to federal mission requirements.
- Design and implement enterprise integrations, advanced Service Catalog capabilities, workflow automation, and AI-driven enhancements to improve operational efficiency and service delivery.
- Oversee release management, code reviews, testing, and deployments to ensure platform stability, quality, and compliance with federal security standards, including NIST and FISMA.
- Provide technical leadership and mentorship to development teams while collaborating with stakeholders to translate business needs into effective technical solutions.
- Continuously evaluate platform capabilities, optimize performance, and recommend improvements that support modernization objectives and long-term operational success.
What you’ll need to succeed:
- Have an ACTIVE Secret security clearance
- 6+ years of designing and leading the architecture, implementation, and optimization of ServiceNow platforms across enterprise modules
- 6+ years of experience in translating business goals into scalable, maintainable, and secure solutions that has improved workflows, productivity, and service delivery.
- 3+ years of Service Portal Development experience
- Work in multiple instances and domains, supporting internal and external customers
- Utilize an Agile/Scrum methodology to manage development work
- Advise functional and admin teams on design, development and overall ServiceNow best practices
SALARY RANGE: $150,000 - $180,000
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Skills Required
- Active Secret security clearance
- 6+ years designing and leading ServiceNow platform architecture, implementation, and optimization across enterprise modules
- 6+ years translating business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery
- 3+ years of Service Portal development experience
- Experience working in multiple ServiceNow instances and domains supporting internal and external customers
- Experience using Agile/Scrum methodology to manage development work
- Ability to advise functional and administrative teams on ServiceNow design, development, and best practices
What We Do
MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people.
