About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. As a Senior SDET, you will join us in playing an essential role in testing the complex systems that support our products. We work cross-functionally and across projects, collaborating closely with developers, designers, and stakeholders to positively impact the quality and performance of the platform to deliver a high-quality, reliable, and user-friendly product to end-users.
Your role
Dialpad’s Software Developer In Test is a skilled developer adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. You will be building and maintaining system-level test frameworks, including but not limited to API, UI, capacity, and performance tests. You will lead design decisions and work closely with other senior developers. This is a Hybrid role, which requires you to work closely with people in an office environment.
This position reports to our QA Manager (in the US) and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.
What you’ll do
- Design and develop flexible test frameworks to ensure automated coverage of all key user scenarios.
- Plan, and implement functional, regression, and end-to-end tests, including at the UI, API, and database levels.
- Set up and execute test automation, derive KPIs, and communicate test results.
- Provide detailed failure analysis that allows for the rapid resolution of product or test code defects.
- Develop and execute functional tests against a variety of product features and microservices.
- Participate in software design discussions and reviews, helping developers add appropriate test hooks into the product.
- Develop and execute a comprehensive test strategy.
- Develop reliable and maintainable code, while finding creative and scalable solutions to challenging problems.
- Mentor other engineers while staying on top of test and software development best practices.
What you’ll bring
- 6+ years of software development experience, preferably building test automation frameworks for SaaS applications.
- Strong programming experience, preferably in Python, Java, or JavaScript.
- Strong design experience including test plans and product design reviews.
- Excellent written and verbal communication skills in English.Comfortable communicating cross-functionally and with other teams in different geographies.
- Direct experience applying testing methodologies, including regression, integration, load, and performance testing.
- Extensive knowledge of Cloud technologies.
- Experience in setting up CI/CD pipeline with GitHub.
- Server-side API testing, Integration testing, and a solid understanding of REST APIsKnowledge of Work Force Management Systems is a plus Knowledge of Communication Platforms and VoIP technologies is a plus.
Technologies we use
- Python, Java, git, GitHub, Jira.
- GHA (GitHub Actions).
- Test Automation frameworks: Selenium , TestNG.
- API frameworks: REST assured, Postman.
- Docker containers.
Benefits and perks
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Top Skills
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
