Sr. Salesforce Product Owner - R01548760

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Primary Skills

• 10+ years of experience as a Product Owner, Business Analyst, or related role in Salesforce.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or CPQ.
• Experience working in enterprise environments with large-scale Salesforce implementations.
• Experience with JIRA, Confluence, or similar Agile tools.
• Hands-on experience with Salesforce administration and reporting.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to translate business needs into functional requirements.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Product Owner, or related) are a plus.

Job requirements

• Key Responsibilities:
• Own and manage the Salesforce product roadmap, ensuring alignment with business objectives.
• Strong with Salesforce Sales Cloud, Service Cloud and CPQ
• Gather, document, and prioritize business requirements from stakeholders.
• Leverage team inputs to create user stories, which are prioritized to inform the engineering team’s work and provide voice of the user/customer
• Collaborate with Salesforce developers, administrators, and solution architects to deliver new features and enhancements.
• Work in an Agile environment, defining user stories, acceptance criteria, and managing the product backlog.
• Ensure Salesforce configurations and customizations support business processes effectively.
• Conduct user acceptance testing (UAT) and facilitate end-user training.
• Stay updated on Salesforce releases, new features, and best practices.
• Monitor and analyze Salesforce performance, identifying opportunities for optimization.
• Ensure data integrity, security, and compliance with company policies and industry regulations.
• Act as a liaison between business teams and technical teams, translating business needs into technical requirements.













To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/




Why should you apply for this role?

• Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.

Equal Employment Opportunity Declaration

• Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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