We are seeking a Senior Salesforce Developer to design, develop, and support Salesforce Service Cloud solutions that improve customer service operations. This role partners with business stakeholders, analysts, and technical teams to deliver scalable capabilities for case management, service automation, and integration with enterprise systems.
Key Responsibilities
- Develop solutions using Apex, Lightning Web Components, SOQL, and Salesforce Flow.
- Configure and enhance case management, Omni-Channel routing, queues, entitlements, milestones, and Knowledge.
- Integrate Salesforce with enterprise applications using REST/SOAP APIs and middleware.
- Troubleshoot issues, improve performance, and maintain security and data integrity.
- Conduct code reviews, support testing and deployments, and mentor junior developers.
Qualifications
- 5+ years of Salesforce development experience, including substantial hands-on Service Cloud experience.
- Strong proficiency in Apex, Lightning Web Components, JavaScript, and Salesforce integration patterns.
- Experience with Agile delivery, Git, and CI/CD deployment processes.
- Salesforce Platform Developer I certification preferred; Platform Developer II and Service Cloud Consultant certifications are a plus.
Skills Required
- 5+ years of Salesforce development experience
- Substantial hands-on Salesforce Service Cloud experience
- Strong proficiency in Apex
- Strong proficiency in Lightning Web Components
- Strong proficiency in JavaScript
- Experience with Salesforce integration patterns
- Experience with Agile delivery
- Experience with Git
- Experience with CI/CD deployment processes
- Salesforce Platform Developer I certification
- Salesforce Platform Developer II certification
- Salesforce Service Cloud Consultant certification
What We Do
RTS is a global technology company that helps modernize tomorrow’s enterprise today with world-class IT service, consulting, and digital transformation solutions. Partner with us to unleash your organization’s true potential through digital transformation. www.resolvetech.com Our service portfolio includes Solutions Consulting, IT Services, and Strategic Resourcing in the spaces of ERP Modernization, Managed Cloud Delivery Services, Digital Transformation, AI/ML and Data Analytics, Cyber Security and Digital Signature solutions. As a trusted partner to Fortune 500 organizations in telecom, retail, real-estate, government, and aerospace & defense, we implement their strategic digital transformation initiatives for sustainable long-term results while also addressing their execution needs for accelerating their projects. We are a #1 ranked SAP partner in the US for multiple years, which signifies our depth of expertise, breadth of our client engagements and our ability to leverage strong partnerships for client benefits. We bring the best of SAP and public cloud experience in any cloud management and migration project. We manage over 4000+ SAP related workloads- one of the world’s largest footprints of SAP ERP in public cloud. Our approach of solving the root causes of client’s business problems, providing the finest IT expertise, and delivering high-performance & high-quality solutions has made us the preferred IT partner for several global enterprises as well as SMEs. At this juncture, our company is looking forward to realizing our growth plans fueled by our long-term investments in new technologies and solution accelerators while further strengthening our expertise and capabilities
