Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?
Come Join ReSource Pro!
Your Role...
The Sr. Salesforce Architect will define and drive the design, governance, integration, and optimization of the organization’s Salesforce platform and its interconnectivity with the broader Go-To-Market (GTM) technology stack. Serving as the most senior technical authority for Salesforce solutions, this role partners with business stakeholders, Revenue Operations, Marketing, Technology, SDU, and external vendors to deliver scalable, secure, high-performing solutions that enable business growth. The Sr. Salesforce Architect defines platform strategy, establishes new architectural standards, oversees implementations and program health across the organization’s highest-complexity, multi-stakeholder initiatives, and ensures Salesforce and connected GTM systems align to organizational objectives while maintaining system integrity, data quality, and compliant operations
In this role, you will...
Solution Design, Delivery & Technical Oversight
Oversee end-to-end solution design for Salesforce implementations, enhancements, customizations, and integrations across the GTM tech stack
Produce and maintain architecture diagrams, data models, technical specifications, and solution documentation.
Review and approve technical designs created by admins, developers, consultants, and third-party vendors; serve as the final escalation point for enterprise Salesforce architecture decisions.
Provide technical leadership throughout planning, implementation, testing, deployment, and post-release stabilization; oversee overall program health and ensure delivery aligns to roadmap and standards
Integration & Data Architecture
Design and oversee integrations between Salesforce and enterprise/GTM systems (e.g., Workday, marketing intelligence/automation tools, data lake, contract management systems, and custom applications).
Define Salesforce data governance standards, master data management practices, and data quality controls.
Ensure integrations follow best practices for APIs, middleware, event-driven architecture, and data synchronization patterns.
Governance, Security & Cross-Functional Leadership
Establish new governance processes and continuously mature existing ones, including release management, change control, and environment strategy/management.
Ensure compliance with internal security standards, regulatory requirements, and industry best practices.
Conduct architecture reviews and platform health assessments to proactively identify risk and optimization opportunities.
Partner with Sales, Marketing, Operations, Technology, and Executive Leadership as a trusted advisor on Salesforce capabilities and roadmap opportunities.
Facilitate stakeholder workshops and requirements sessions to drive alignment and clear outcomes.
Teamwork & Collaboration
Mentor and guide Salesforce Administrators, Developers, Business Analysts, other Architects, and external consultants; support vendor selection, recruiting, and resource planning.
Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations.
Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.
What You Need to be Successful...
Education Background: Bachelor preferred in Computer Science, Information Systems, Engineering or related field.
Licenses/Certificates:
Salesforce Certified Application Architect preferred
Salesforce Certified System Architect preferred.
Salesforce Certified Technical Architect (CTA) preferred.
Working Experience required and preferred:
10-12+ years of Salesforce experience, including 5+ years in a Salesforce Architect or Lead Architect role.
Deep expertise in Salesforce platform architecture, configuration, customization, and integration.
Experience with Sales Cloud, Service Cloud, and Lightning Platform.
Experience designing enterprise-scale integrations using REST, SOAP APIs, middleware platforms, and ETL tools.
Process-focused and detail oriented, committed to accurate documentation
Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems
Travel (% of travel time; domestic or international) : <15% travel: Domestic
Behavioral/technical skills; Competencies
Strong understanding of Salesforce security architecture, sharing models, profiles, permission sets, and governance frameworks.
Experience designing enterprise-scale integrations using REST, SOAP APIs, middleware platforms, and ETL tools.
Knowledge of DevOps, CI/CD pipelines, source control, and release management practices.
Experience with Salesforce CPQ, Revenue Cloud, Experience Cloud, Marketing Cloud, and Data Cloud.
Experience integrating Salesforce with Workday, Microsoft Azure and Fabric data platforms.
Knowledge of enterprise architecture frameworks and cloud technologies.
Strong communication and stakeholder management skills.
Your Compensation…
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $$96,655 $163,676
. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Your Benefits & Perks…
100% paid employee health insurance available on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
Remote positions are Internet stipend-eligible
401k with employer match, vested on Day 1
HSA/FSA available
Long Term and short-term disability employer-provided
Generous PTO plan with paid holidays + floating holidays
Development and growth opportunities
Comprehensive wellness program and prioritization of employee health
Your Interview Process…
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
Behavioral interview with Talent Acquisition
Online talent assessment
Hiring Manager interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- 10-12+ years of Salesforce experience, including 5+ years in a Salesforce Architect or Lead Architect role.
- Deep expertise in Salesforce platform architecture, configuration, customization, and integration.
- Experience with Sales Cloud, Service Cloud, and Lightning Platform.
- Experience designing enterprise-scale integrations using REST and SOAP APIs, middleware platforms, and ETL tools.
- Strong understanding of Salesforce security architecture, sharing models, profiles, permission sets, and governance frameworks.
- Knowledge of DevOps, CI/CD pipelines, source control, and release management practices.
- Process-focused with strong documentation skills.
- Experience integrating Salesforce with Workday, Microsoft Azure, and Fabric data platforms.
- Experience with Salesforce CPQ, Revenue Cloud, Experience Cloud, Marketing Cloud, and Data Cloud.
- Bachelor's degree in Computer Science, Information Systems, Engineering or related field.
- Salesforce Certified Application Architect, Salesforce Certified System Architect, or Salesforce Certified Technical Architect (preferred).
What We Do
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. Over 5,000 ReSource Pro employees provide dedicated support to nearly 300 insurance organizations, consistently achieving a +95% client retention rate for over a decade.
