- This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Boise, Idaho and relocation is not offered for this position.
- Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
We are seeking a skilled Salesforce Analyst to join our team and play a critical role in bridging business needs with Salesforce solutions. This role requires strong
analytical skills, attention to detail, and the ability to translate business requirements into actionable user stories that drive successful Salesforce delivery.
What you will do:
- Partner with business stakeholders and IT business partners to gather, analyze, refine, and document requirements in the form of detailed user stories and acceptance criteria.
- Facilitate requirement workshops to ensure business needs are clearly understood and captured.
- Actively participate in solutioning sessions and grooming sessions to drive alignment and clarity.
- Manage and track work items in Jira, ensuring user stories and tasks are accurate, prioritized, and ready for development.
- Perform basic Salesforce configuration, including fields, page layouts, validation rules, and workflows.
- Collaborate with Salesforce admins, developers, and QA teams to ensure solutions meet business requirements and maintain platform integrity.
- Assist in UAT planning and execution, ensuring user acceptance criteria are validated.
- Test and demo Salesforce functionality for business stakeholders to validate solutions and ensure usability.
- Maintain a working knowledge of Salesforce releases, best practices, and new features to provide recommendations for process and platform improvements.
- Assist in tracking application and development issues within the team for effective resolution and to identify underlying systemic causes.
- Perform other duties and special projects as assigned by manager.
The skills you bring:
Required Qualifications:
- 3+ years of experience gathering, refining, and documenting user stories with business stakeholders.
- Hands-on experience with Jira (or equivalent requirements tracking tools).
- 1.5+ years of Salesforce configuration experience (fields, layouts, rules, workflows).
- Active Salesforce Administrator Certification.
- Strong communication and facilitation skills, with the ability to work effectively across business and IT teams.
Preferred Qualifications:
- Salesforce Business Analyst Certification.
- Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales/Service Cloud Consultant).
- Experience with complex enterprise Salesforce environments.
Why Join Us:
- Be part of a forward-thinking team driving Salesforce transformation and business value.
- Work across business and IT to help shape scalable, sustainable Salesforce solutions.
- Opportunities for growth, certification support, and exposure to advanced Salesforce functionality.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Hybrid: Boise, Idaho
Job details: ICT Consultant
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
