As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency—from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission.
We are looking for a strong, hands-on Senior Salesforce Administrator with deep implementation experience across Core CRM, CPQ, Billing, FinancialForce, and integrations such as LinkedIn Sales Navigator. This role requires an expert who can drive configuration, streamline Lead-to-Cash processes, support forecasting and pipeline accuracy, improve system reliability, and operate with speed, ownership, and urgency in a fast-paced environment.
Key Responsibilities:
- Configure, administer, and optimize Salesforce Sales Cloud, CPQ, Billing, and FinancialForce to support scalable Lead-to-Cash processes.
- Lead end-to-end implementations including requirements gathering, solution design, configuration, testing, and production rollout.
- Build and maintain Salesforce objects, fields, flows, validations, approvals, page layouts, Lightning pages, and automations using Flow Builder.
- Configure CPQ components such as bundles, price books, product rules, discounting logic, quote templates, and approval workflows.
- Manage Billing workflows for subscriptions, invoicing, renewals, amendments, revenue schedules, tax integrations, and credit memos.
- Administer FinancialForce PSA/ERP including project setup, resource management, timecards, billing milestones, and financial workflows.
- Support Sales leaders with forecasting, pipeline visibility, deal inspection tools, and accurate revenue reporting.
- Build Sales performance dashboards (pipeline, bookings, renewals, quota attainment, rep performance, forecasting accuracy).
- Integrate and manage LinkedIn Sales Navigator including user sync, lead/account mapping, Smart Links, InMail workflows, and data hygiene.
- Maintain integrations with systems such as ZoomInfo, Outreach, Marketo, Google Ads, and other GTM tools.’
- Partner with Sales Ops, RevOps, Finance, and Customer Success to streamline territory models, lead routing, account assignments, and opportunity workflows.
- Troubleshoot issues across Salesforce, CPQ, Billing, and FinancialForce and deliver quick resolutions with minimal business disruption.
- Maintain security models including roles, profiles, permission sets, sharing rules, and field-level security.
- Ensure high-quality documentation, metadata inventory, data definitions, and governance standards.
Required Skills & Qualifications:
- 4–7 years of hands-on Salesforce Administration or Salesforce Consulting experience.
- Strong implementation background in Core CRM, CPQ, Billing, and FinancialForce PSA/ERP.
- Expert in declarative configuration: Flows, Validation Rules, Formula Fields, record-triggered processes, and Lightning UI.
- Deep understanding of Lead-to-Cash, Quote-to-Cash, Subscription Billing, and Revenue/Finance workflows.
- Hands-on experience with LinkedIn Sales Navigator integration, configuration, and GTM workflows.
- Strong experience supporting Sales forecasting, pipeline management, quota attainment tracking, and Sales dashboards.
- Ability to interpret business requirements and design scalable, secure, and efficient Salesforce solutions.
- Strong analytical skills with attention to data quality, process governance, and reporting accuracy.
- Ability to work in a fast-paced environment, handle multiple priorities, and drive tasks with speed, ownership, and urgency.
Preferred Qualifications
- Education: Bachelor’s degree in a field such as Computer Science, Information Systems, Business Administration, or a closely related discipline is preferred.
- Salesforce Certifications
- Administrator (ADM 201)
- Advanced Administrator
- Sales Cloud Consultant
- CPQ Specialist
- Billing Specialist
- Platform App Builder
- Understanding of SaaS, ARR, MRR, ACV, churn, and renewal processes.
- Basic understanding of SOQL, APIs, and DevOps tools (Gearset, Copado, Git).
Soft Skills:
- Strong ownership mentality with the ability to drive results quickly and independently.
- Excellent communication skills and ability to work with non-technical business users.
- High attention to detail and strong process discipline.
- Ability to thrive in a dynamic, growing, and fast-changing environment.
- Proactive problem solver with a customer-focused mindset.
At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.
Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.
If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!
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Unlike other NoSQL databases, Couchbase provides an enterprise-class, multicloud to edge database that offers the robust capabilities required for business-critical applications on a highly scalable and available platform. Couchbase is built on open standards, combining the best of NoSQL with the power and familiarity of SQL, to simplify the transition from mainframe and relational databases.
