We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Purpose:
Athene is hiring a Customer Relationship Management (CRM) Consultant.In this role, you will play a key part in implementing Salesforce configurations that bring Athene’s CRM strategy to life and support our Retail Sales team. You’ll collaborate across the organization to identify opportunities for greater efficiency and deliver innovative technology solutions that maximize the value of our CRM platform.
Accountabilities:
- Ensures a high-quality Customer Relationship Management (CRM) platform through administration configuration best practices and leveraging the latest technology to drive value out of the system
- Design and implement configuration, automation and data solutions on the Salesforce platform supporting 200+ users
- Adhere to deployment path for all configuration work across different environments
- Technical understanding of CRM data sources and upstream data integrations
- Perform user application testing processes to reinforce quality assurance and ensure excellent user experience
- Execute on enterprise portfolio projects and implement prioritized solutions that deliver the expected outcomes to the organization
- Effectively engage cross functionality across Sales, Marketing, Operational and IT teams on BAU and enterprise CRM initiatives
- Liaison with IT partners to resolve Salesforce support cases through research and evaluation of root cause analysis
Qualifications and Experience:
- Bachelor's degree in computer science, business or related discipline required
- 5+ years of professional-level experience in business analysis and/or project management (or equivalent), with experience in CRM and/or technology.
- Exhibit outstanding quantitative problem-solving skills, with the ability to translate complex technical solutions to simple, easy to understand communications Self-starter; able to drive to execution with little to no direction
- Operates effectively in a fast-paced, deadline-driven environment, adept at crisis management
- Work experience in collaborating and consulting with executives, internal teams, clients, and distributors to arrive at solutions, while building and maintaining effective relationships
- Proven experience implementing enterprise-wide change via new and/or enhanced data and technology initiatives
- Financial Services experience, preferred
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law..
Top Skills
What We Do
Athene, through its subsidiaries, is a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. The products offered by Athene include:
• Retail fixed, fixed indexed and registered index-linked annuity products;
• Reinsurance arrangements with third-party annuity providers; and
• Institutional products, such as funding agreements and group annuity contracts related to pension risk transfers.
Athene's subsidiaries include Athene Annuity & Life Assurance Company, a Delaware-domiciled insurance company, Athene Annuity and Life Company, an Iowa-domiciled insurance company, Athene Annuity & Life Assurance Company of New York, a New York-domiciled insurance company, Athene Securities, LLC, an Iowa-domiciled registered broker-dealer (member FINRA), and Athene Life Re Ltd., a Bermuda-domiciled reinsurer.
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The financial industry is ripe for change and Athene is leading the way. We’re determined to make retirement easier for you and other Americans by harnessing our passion, smarts and relentless spirit.
Learn how to become an Athene financial professional at www.athene.com/contact.
If you love a challenge and are driven to succeed, then Athene is your kind of company.
