Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking an Sr. Salesforce Administrator . This position requires an individual who possesses advanced technical proficiency in the Salesforce Ecosystem. Our resource will serve a key role bridging functional, business, and/or process requirements with technology product capabilities. Their depth of experience and knowledge with Salesforce Service Cloud allows them to influence both IT and internal business teams to drive technical integration design and implementation, resulting in maximum value for Q2. The person understands the importance of Agile deployment and ensures execution through all project phases. The candidate will have a passion for enabling Q2 to operate their businesses more effectively using Salesforce and integrated technologies.
A Typical Day:
Manage and administer multiple applications - Salesforce Service Cloud, Experience Cloud and Salesforce Integrations
Work with Q2 business groups to define enhancements for key objectives and initiatives
Lead business requirements gathering and process mapping sessions
Perform hands-on technical design, prototyping, proofs-of-concept, and development
Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform
Create Flows to further customize Salesforce to meet specific use cases, including the use of high-quality practices, validation testing, end user testing, and complete documentation
The ability to guide, collaborate, and communicate effectively with cross-functional business teams and with peers on the Business Applications Management team.
Build reports, automation, and dashboards that provide comprehensive and actionable business intelligence
Stay informed on leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit Q2.
Continuing education to advance skills, which may include a combination of self-study and instructor led trainings, seminars, certifications, etc.
Build cross-training programs (scoping, discovery, configuration, documentation, and training)
Participate in DevOps/release management
Identify unused or underutilized platform features to identify business opportunities and drive adoption
Work using Agile Methodologies with knowledge of JIRA tools
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.
Strong Salesforce product knowledge and at least 3+ years of preferred Salesforce Administration hands-on experience
Experience with Salesforce Sales and Service Cloud (Case Assignment, Omnichannel, Service Console, Lighting Layouts, Entitlements, and Reporting)
Experience building, troubleshooting and improving Flows for automation
Experience implementing Salesforce configuration changes as an admin
DevOps/release management experience
Proactive approach to enhancing and troubleshooting Salesforce org (continuous improvement)
Experience with backup solutions (OwnBackup), DevOps software (Copado Essentials), JIRA, and Confluence tools are a plus/preferred
Strong change management skills for business adoption of Salesforce and other integrated applications
Excellent relationship-building skills through verbal and written interactions with team and stakeholders
Ability to translate requirements into technical solutions with little guidance and deliver results
Strong technical documentation skills
Ability to effectively work with business Superusers, IT business analysts and project managers to ensure consistency with strategic direction
Understanding of project management principles
Salesforce Administrator Certification strongly preferred
Experience with Experience Cloud managing Customer or Partner Sites strongly preferred
Experience with Einstein for Service or similar tools also strongly preferred
#LI-BW
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Top Skills
What the Team is Saying
What We Do
Want to feel truly valued at work? Check out Q2! Our unique company culture and super-hero employees, are what sets us apart. We know how to get it done and still have fun! Q2 builds the leading mobile banking software platform serving Credit Unions, Banks (large and small), Community Banks and Financial Institutions. Our mission is to build stronger and diverse communities by strengthening their financial institutions. Q2 prioritizes innovation, collaboration and celebrating our employees who make our mission successful. Q2 is a national "Best Place to Work" Award winner 3 years running! Join our "Circle of Awesomeness"! #Q2Peeps
Why Work With Us
Nothing builds trusting, collaborative relationships like a fun atmosphere and a shared sense of purpose. Q2 is known for our collaborative, friendly and mission driven culture. We prioritize career development and employee recognition. We value our customer relationships and our global impact.
Gallery
Q2 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work environment allows us to work, where we work best! Employees can choose when to work from home and when to work in-person. Q2 also has a few specific days a month, where functional groups are in office collaborating together.
